question Attach Knowledge Client script SOW in Developer forum

Attach Knowledge Client script SOW

brianlan25 — Thu, 30 Jan 2025 20:50:16 GMT

I have the below client script to update the URL of the article so that it provides the service portal view of the article since most user cannot see it in the standard UI. It does not work in Service Operations Workspace. Is there some other place I would need to use this code so it works in SOW.

Re: Attach Knowledge Client script SOW

Ankur Bawiskar — Fri, 31 Jan 2025 07:23:20 GMT

@brianlan25

Did you try to debug by adding alerts what's the outcome?

Did you try to use getXMLAnswer() for ajax?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Attach Knowledge Client script SOW

brianlan25 — Fri, 31 Jan 2025 16:44:34 GMT

Tossed in some alerts. It appears to get to this code and then stopes working in SOW. Fulfiller Standard UI it works fine. I get the alert that says before retrieve kb number but the alert that should be the KB number I don't get.

alert('before retrieve kb number');

// retrieve KB number from URL

var kbNumberSub = commentLink.match(' >(.*) : ')[1];

var kbNumber = trim(kbNumberSub);

alert (kbNumber);

Re: Attach Knowledge Client script SOW

hvrdhn88 — Fri, 31 Jan 2025 17:43:20 GMT

@brianlan25 Try to validate match and trim method output.

Also check browser console log , see if any error coming due to the function used inside this client script.

eg:

alert('before retrieve kb number ' + commentLink.match(' >(.*) : ')[1] ); // retrieve KB number from URL var kbNumberSub = commentLink.match(' >(.*) : ')[1]; alert (' KB Number ' + trim(kbNumberSub) ); var kbNumber = trim(kbNumberSub);

Thanks,

Harsh

Re: Attach Knowledge Client script SOW

brianlan25 — Fri, 31 Jan 2025 18:22:15 GMT

I get the before retrieve KB number. But not the other alert you suggested. These appear in the console log right after the alert before retrieve KB Number.

Re: Attach Knowledge Client script SOW

hvrdhn88 — Fri, 31 Jan 2025 19:41:26 GMT

@brianlan25 Looks like some other dom script creating this error.

Can you try to comment the trim() method line to check the result of ajax ?

Also try to disable this script to check if you are getting this console error ? on native UI view you are not seeing the same console error ?

Re: Attach Knowledge Client script SOW

hvrdhn88 — Fri, 31 Jan 2025 19:51:32 GMT

@brianlan25 trim() should be used like this way.

syntax :

String.prototype.trim()

eg:

alert (' KB Number ' + kbNumberSub.trim());

Re: Attach Knowledge Client script SOW

brianlan25 — Sat, 01 Feb 2025 00:18:46 GMT

@hvrdhn88

So there are absolutely no error when running this in the regular UI. Once I changed the trim code to var kbNumber = kbNumberSub.trim(); this section of code started working in SOW. However the code for the function was doing anything. So I made another adjustment to the code in the GlideAjext response function. It now looks like this.

Now I can see the comments actually being updated (screenshot below) but for some reason it still posts the comments with the kb_view.do URL instead of the portal URL.

Re: Attach Knowledge Client script SOW

Ankur Bawiskar — Sat, 01 Feb 2025 03:20:11 GMT

@brianlan25

why not return the portal URL from the script include function itself?

Re: Attach Knowledge Client script SOW

hvrdhn88 — Sat, 01 Feb 2025 19:22:57 GMT

@brianlan25 As far as i know, if you are passing any parameter inside trim() which is not correct. at least vanilla JS trim() does not allow it , i have seen on lodash trim we can but that has different naming convention. at least on workspace it is giving an error which is good.

add alert to check the newComment variable value value ? is this onChange client script on comment field ? if not then try to do validation on script include and use getJournalEntry() to access the comment data .

I just checked on PDI and it is replacing it on activity as well as on comment box.

Thanks,

Harsh

Re: Attach Knowledge Client script SOW

brianlan25 — Tue, 04 Feb 2025 17:00:36 GMT

My script include only returns true of false based on if it is a Self Service KB article or not. How would I get it to return both. Also the script appears to be updating the comments as I can see it display the updated URL but it is almost like the comment is being committed a spit second before the update the comment. See screenshot below with the correct URL in the comments.

Below is my script include:

Re: Attach Knowledge Client script SOW

brianlan25 — Tue, 04 Feb 2025 17:02:10 GMT

@hvrdhn88 can you share your code that you use in your PDI?

Re: Attach Knowledge Client script SOW

hvrdhn88 — Tue, 04 Feb 2025 19:56:39 GMT

@brianlan25 I just tried to use onChange client script on comment field, if i mention any url it should replace to different url and that has updated the correct result.

Have you tried to reproduce it on your PDI ? your updated script looks fine to me.

Re: Attach Knowledge Client script SOW

brianlan25 — Wed, 05 Feb 2025 16:53:49 GMT

That isn't a real test because you are not using the attach article functionality you are just posting a comment.

Re: Attach Knowledge Client script SOW

brianlan25 — Wed, 05 Feb 2025 17:47:39 GMT

Ok so I brought all my script over into my PDI. It does the same thing. Where you see it change the comments but what is posted is not correct. If I comment everything out in my script and just do the 3 lines of code it works.

var comment = g_form.getValue('comments'); var newComment = comment.replace("kb_view.do?sys_kb_id", "prism?id=kb_article&sys_id"); g_form.setValue("comments", newComment);

Seems to be some sort of timing issues. The question now is how do I get around it.