question Use sidebar discussion in Mobile web UI in Developer forum

Use sidebar discussion in Mobile web UI

Naruto Fujimori — Wed, 26 Feb 2025 12:06:53 GMT

Is it possible to use sidebar discussion in the Mobile web UI available when accessing ServiceNow from a web browser on a smartphone?

If sidebar discussion is available in mobile web UI, please let me know how to set it up!

I am not planning to use Now mobile or Mobile agent. I will only access ServiceNow from a web browser.
Also, I am able to use sidebar discussion on my desktop without any problem.

Re: Use sidebar discussion in Mobile web UI

Dr Atul G- LNG — Wed, 26 Feb 2025 09:47:45 GMT

Hi @Naruto Fujimori

Possible to share some screenshot for better understanding?

Re: Use sidebar discussion in Mobile web UI

Naruto Fujimori — Wed, 26 Feb 2025 12:22:02 GMT

As shown in the image below, the sidebar discussion is available in the desktop version of the screen.

However, when viewing ServiceNow on a smartphone web browser, the sidebar dicussion does not appear anywhere.

I want to use sidebar discussion when using servicenow in a mobile browser (Mobile Web UI).

Re: Use sidebar discussion in Mobile web UI

Dr Atul G- LNG — Wed, 26 Feb 2025 12:47:46 GMT

Hi @Naruto Fujimori

Not 100% sure, but it might be a bug or as expected behavior. Try to log a now support.