question Re: Rest API in Developer forum

Rest API

maurizio Tarduc — Wed, 05 Mar 2025 18:04:03 GMT

Hello

using

curl -s -X POST "%baseurl%/api/now/table/incident?sysparm_display_value=true&sysparm_exclude_reference_link=true&sysparm_fields=number%2Cshort_description" ^
--header "Accept:application/json" ^
--header "Content-Type:application/json" ^
--data "{\"short_description\":\"Alert from BMCAMI Command Center\",\"description\":\"%T_MESSAGE%\",\"Urgency\":\"%turgency%\"}" ^
--user %user%:%pwd%

i receive

{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}^C

Re: Rest API

Viraj Hudlikar — Thu, 06 Mar 2025 05:01:08 GMT

Hello @maurizio Tarduc

Ensure that the username (%user%) and password (%pwd%) are correct and have the necessary permissions to access the ServiceNow instance.

Make sure you are using Basic Authentication correctly. The --user option should be in the format username:password.

I believe the user has the appropriate roles assigned if not please do the needful.

Use a tool like Postman to test the API call. This can help isolate whether the issue is with the curl command or the ServiceNow configuration.

Example how to use basic auth with curl:

curl -s -X POST "https://your_instance.service-now.com/api/now/table/incident?sysparm_display_value=true&sysparm_exclude_reference_link=true&sysparm_fields=number,short_description" \ --header "Accept:application/json" \ --header "Content-Type:application/json" \ --data "{\"short_description\":\"Alert from BMCAMI Command Center\",\"description\":\"%T_MESSAGE%\",\"urgency\":\"%turgency%\"}" \ --user "your_username:your_password"

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Re: Rest API

Ankur Bawiskar — Thu, 06 Mar 2025 05:30:35 GMT

@maurizio Tarduc

you are passing wrong credentials.

Please check the syntax shared by Viraj and let us know.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Rest API

maurizio Tarduc — Thu, 06 Mar 2025 10:53:19 GMT

Hi thanks first of all

i did a test with the following result

C:\Program Files\BMC Software\BMC Defender\t-actions>curl -s -X POST "https://dev197239.service-now.com/api/now/table/incident?sysparm_display_value=true&sysparm_exclude_reference_link=true&sysparm_fields=number,short_description" --header "Accept:application/json" --header "Content-Type:application/json" --data "{\"short_description\":\"Alert from BMCAMI Command Center\",\"description\":\"\",\"urgency\":\"\"}" --user "admin:0hUgJ8vVZ^m"
{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}
C:\Program Files\BMC Software\BMC Defender\t-actions>

if i logon with admin and the password from the browser the login is ok.

let me know if you need to know some other details

Maurizio

Re: Rest API

Viraj Hudlikar — Thu, 06 Mar 2025 15:41:59 GMT

Hello @maurizio Tarduc

If your password contains special characters (like ^), they might need to be escaped or enclosed in quotes.

Ensure that the password is correctly encoded. Sometimes, special characters can cause issues if not properly encoded.

Verify that the admin user has the necessary roles and permissions to access the REST API. The user should have the rest_api_explorer role or similar.

Check this KB article also

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812242

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

Re: Rest API

maurizio Tarduc — Sun, 09 Mar 2025 10:19:39 GMT

Hi i changed the password to a more simple and everything worked correctly .

thanks

Maurizio