question When a RITM is created, the close not field is auto filled with text. How? in Developer forum

When a RITM is created, the close not field is auto filled with text. How?

asd22 — Thu, 03 Apr 2025 11:50:47 GMT

Hello.

When i send in a RITM and i go into it in SN i see the closenote field already have text in it, ready to be posted once the ritm is finished. Where is this text set?

Re: When a RITM is created, the close not field is auto filled with text. How?

Ankur Bawiskar — Thu, 03 Apr 2025 11:53:59 GMT

@asd22

which field? share screenshots

Did you check any business rule, workflow or flow is setting that value?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: When a RITM is created, the close not field is auto filled with text. How?

Dr Atul G- LNG — Thu, 03 Apr 2025 11:54:31 GMT

Hi @asd22

Check the Flow or Business Rule that populates this, but I doubt it’s OOTB (Out of the Box); is it something related to a custom field?

Re: When a RITM is created, the close not field is auto filled with text. How?

asd22 — Thu, 03 Apr 2025 11:56:43 GMT

this text it auto put there when a ritm is created

Re: When a RITM is created, the close not field is auto filled with text. How?

asd22 — Thu, 03 Apr 2025 11:57:17 GMT

i have checked the BRs for ritm and nothing is there for it, same with the flow

Re: When a RITM is created, the close not field is auto filled with text. How?

Dr Atul G- LNG — Thu, 03 Apr 2025 11:59:07 GMT

Could you please is something passed from REQ to RITM , in my PDI it is showing blank.

Re: When a RITM is created, the close not field is auto filled with text. How?

asd22 — Thu, 03 Apr 2025 12:01:15 GMT

not sure how i do this

Re: When a RITM is created, the close not field is auto filled with text. How?

Dr Atul G- LNG — Thu, 03 Apr 2025 12:05:08 GMT

Hi @asd22

The same field exists on the REQ table as well, and OOTB, I haven't seen any relation or value being passed. It seems like an issue in the code that your team built.

Re: When a RITM is created, the close not field is auto filled with text. How?

asd22 — Thu, 03 Apr 2025 12:06:30 GMT

We wanted the text there, but the person that made it has quit and now i need to change the auto text, just unsure where to do that

Re: When a RITM is created, the close not field is auto filled with text. How?

Dr Atul G- LNG — Thu, 03 Apr 2025 12:09:38 GMT

Hmm, that is odd case 😞 The best places are Flow/ WF or Scripst only. any sync BR?

Re: When a RITM is created, the close not field is auto filled with text. How?

asd22 — Thu, 03 Apr 2025 12:10:51 GMT

ok thanks i will go and take a deeper look where it might be hidden xD

Re: When a RITM is created, the close not field is auto filled with text. How?

Dr Atul G- LNG — Thu, 03 Apr 2025 12:16:23 GMT

keep us posted for new learning. Also wired,might be any property for this has been built.

Re: When a RITM is created, the close not field is auto filled with text. How?

asd22 — Thu, 03 Apr 2025 12:24:51 GMT

i found this script in the flow.

current.close_notes= current.cat_item.u_default_close_notes;

this must be where it sets the message, where do i find the cat_item.u_default_closenotes

Re: When a RITM is created, the close not field is auto filled with text. How?

Dr Atul G- LNG — Thu, 03 Apr 2025 12:26:42 GMT

Hi @asd22

Hureeeee....

cat_item.u_default_closenotes

It is a custom field. Go to the dictionary and search for this field in the table. By default, you will get a message.

Re: When a RITM is created, the close not field is auto filled with text. How?

asd22 — Thu, 03 Apr 2025 12:30:08 GMT

sadly everythin in the dictionary under u_default_close_notes was blank, no information

Re: When a RITM is created, the close not field is auto filled with text. How?

Ankur Bawiskar — Thu, 03 Apr 2025 12:41:35 GMT

@asd22

it's picking the default close notes from the catalog item associated to your RITM.

that field should be present on sc_cat_item table and check after opening that dictionary if any default value is added in there

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: When a RITM is created, the close not field is auto filled with text. How?

Dr Atul G- LNG — Thu, 03 Apr 2025 12:53:38 GMT

Hi @asd22

Did you check which table this field is originally coming from, and if it's a dictionary override? Check the sc_cat_item, sc_req, and sc_req_item tables. Once you identify the parent table, you can check for the dictionary override.

Re: When a RITM is created, the close not field is auto filled with text. How?

Mark Manders — Thu, 03 Apr 2025 13:21:37 GMT

Check default values or client scripts. It's always a bad idea to do this, though. You are already filling text in your field, so saving it on close without changing it, gives this as a standard answer.