question Re: I want to add Info message in Portal view. in Developer forum

I want to add Info message in Portal view.

JVINAY — Wed, 16 Apr 2025 07:46:25 GMT

Hi Team.

I want to add Info message in Poral view.

Currently this message showing in platform view

But I want to add this message in Portal view also

Condition : This message should remain display until "CAN PROVISION PROD (u_approved_for_production_provisioning) "box is checked.

Can please help me how to achieve this.

Thank you.

Re: I want to add Info message in Portal view.

J Siva — Wed, 16 Apr 2025 08:00:27 GMT

Hi @JVINAY
Do you want to show that for the catalog item?
Currenlty how it's configured for platform view?
Regards,
Siva

Re: I want to add Info message in Portal view.

Shree_G — Wed, 16 Apr 2025 08:01:52 GMT

Hello @JVINAY ,

try

spUtil.addInfoMessage('message');

Re: I want to add Info message in Portal view.

JVINAY — Wed, 16 Apr 2025 08:11:56 GMT

Hi @J Siva

how it's configured for platform view? : Currently in record Producer

Re: I want to add Info message in Portal view.

JVINAY — Wed, 16 Apr 2025 08:14:26 GMT

Hi @Shree_G ,

for my understanding where to add this, Client script or Business rule. Please elaborate.

Thank you.

Re: I want to add Info message in Portal view.

J Siva — Wed, 16 Apr 2025 08:16:44 GMT

Like in the record producer how it's configured?
Using Client script or UI policy? I believe it should be UI policy.
If possible share the UI policy configuration.

Re: I want to add Info message in Portal view.

J Siva — Wed, 16 Apr 2025 08:26:12 GMT

I've created one UI policy to show the field message until the user checks the check box variable.
PFB

Output:
1. When checkbox is unchecked

2.When checkbox is checked

Re: I want to add Info message in Portal view.

Ankur Bawiskar — Wed, 16 Apr 2025 08:41:11 GMT

@JVINAY

can you share how that message is shown in platform view?

which script is doing that?

If some client script then ensure UI Type - ALL so that it works for both

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: I want to add Info message in Portal view.

Shree_G — Wed, 16 Apr 2025 08:48:08 GMT

Hello @JVINAY ,

The spUtil is used to perform common functions in the Service Portal widget client script.

Re: I want to add Info message in Portal view.

JVINAY — Wed, 16 Apr 2025 08:56:44 GMT

@J Siva

I have created UI policy but not working , no info message showing in the Portal view

Portal view :

Thank you.

Re: I want to add Info message in Portal view.

Ankur Bawiskar — Wed, 16 Apr 2025 09:06:17 GMT

@JVINAY

the field message will be shown only when the Value of variable is not true

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: I want to add Info message in Portal view.

Shree_G — Wed, 16 Apr 2025 09:07:48 GMT

Hello @JVINAY ,

Please refer below article raised for the same fieldMessage query on Portal. Hope this would resolve your issue.

https://www.servicenow.com/community/itsm-forum/show-field-message-function-in-service-portal/m-p/765509/page/2

Re: I want to add Info message in Portal view.

JVINAY — Wed, 16 Apr 2025 09:22:15 GMT

Hi @Ankur Bawiskar ,

current script for using Platform view:

I have changed UI Type - ALL but not working portal view.

Can please look into this and help me.

Thank you.

Re: I want to add Info message in Portal view.

Ankur Bawiskar — Wed, 16 Apr 2025 09:31:46 GMT

@JVINAY

Is it going inside the IF statement?

are all the values matching correctly? i.e. environment sysId, state 110 and the other false

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: I want to add Info message in Portal view.

JVINAY — Wed, 16 Apr 2025 09:43:09 GMT

@Ankur Bawiskar ,

I have created new On change Client script. please suggest any changes required

no luck above code also not working , Please help me the changes.

Thank you.

Re: I want to add Info message in Portal view.

Ankur Bawiskar — Wed, 16 Apr 2025 09:53:12 GMT

@JVINAY

you should compare newValue

if(newValue.toString() == 'false')

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: I want to add Info message in Portal view.

Service_RNow — Wed, 16 Apr 2025 10:02:57 GMT

@JVINAY

Step 1: Create a New Widget

Go to:
Service Portal > Widgets
Click New
Give it a name like:
📝Provisioning Status Message
In the HTML template, use something like:

html

CopyEdit

<div ng-if="!data.approved" class="alert alert-warning"> <strong>Note:</strong> This request is not yet approved for production provisioning. </div>

In the Server Script, add:

javascript

CopyEdit

In the Client Script, pass the sys_id:

javascript

function($scope, spUtil) { $scope.data.sys_id = $scope.page.g_form.getUniqueValue(); }

Step 2: Add the Widget to the Form Page

Go to:
Service Portal > Pages
Search for your record page (e.g., the one used for the custom table)
Add your widget to the top or wherever you want the message to appear

Step 3: Test It

Open the form in Service Portal.
The message should appear if the checkbox is unchecked, and disappear once it’s checked.
Works real-time on load — for dynamic response (live update), you’d need event binding or a g_form script — but this covers most scenarios.
Hope the answer has helped you, please mark the answer correct/helpful. Thank you.

Re: I want to add Info message in Portal view.

JVINAY — Wed, 16 Apr 2025 10:04:44 GMT

@Ankur Bawiskar ,

I have written below code but not working.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

//Type appropriate comment here, and begin script below

if (newValue.toString() == 'false') {

g_form.showFieldMsgge('This request is for production only. In order to proceed with this production-only request, a Cloud Intake admin will need to check the CAN PROVISION PROD box and click save.', 'info', true);

For My requirement

Can Provision PROD -- False ( Unchecked ) This Info message should appear in the Portal same as Platform view.

In the platform view Onload client script working well.

kindly help me above code modification.

Thank you.

Re: I want to add Info message in Portal view.

Shree_G — Wed, 16 Apr 2025 10:21:05 GMT

Hello @JVINAY ,

Able to share your onLoad script which works in the platform to help more on the code.

Re: I want to add Info message in Portal view.

JVINAY — Wed, 16 Apr 2025 10:26:26 GMT

Hi @Shree_G ,

Onload Client script Platform view:

function onLoad() {

var EnvironmentsValue = g_form.getValue('u_environments');

var CanProvProd = g_form.getValue('u_approved_for_production_provisioning');

var StateValue = g_form.getValue('state');

if (EnvironmentsValue == '45f9c6b9db9a4f00eed27bedae961953' && CanProvProd == 'false' && StateValue !== '110') {

//If the requested environment is prod only, and the Can Provision Prod checkbox has not been checked, and the state is not prod readiness, display this message

g_form.addInfoMessage("This request is for production only. In order to proceed with this production-only request, a Cloud Intake admin will need to check the CAN PROVISION PROD box and click save.");

}