question Re: How to amend the Feedback widget on the portal in Developer forum

How to amend the Feedback widget on the portal

matthew_hughes — Thu, 24 Apr 2025 14:42:29 GMT

We're currently using the OOTB feedback widget on our portal:

However, we are wanting to amend this so that we don't see the 'Remind me later' and 'Do not share my personal info' buttons. Does anyone know how this is configured? Is is possible to add more options rather than just having the main three?

Re: How to amend the Feedback widget on the portal

Community Alums — Fri, 25 Apr 2025 06:12:19 GMT

Hi @matthew_hughes ,

Hiding "Remind me later" and "Do not share my personal info":
You can customize this by copying the OOTB feedback widget and creating a custom widget. In the custom version, you can remove or comment out the sections in the widget’s HTML and client script where these options are shown.
Adding more feedback options:
Yes, it is possible! But again, it needs customizing the widget. You can edit the widget's server script and client script to add new options and handle them correctly when users select them.

always make a copy(clone widget) first instead of editing the original widget. That way, you won’t break the original behavior and your changes will be easier to maintain during upgrades.

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Fri, 25 Apr 2025 06:34:41 GMT

@matthew_hughes

Did you identify which widget is that?
you can clone that, remove the HTML elements for those 2 things and then hide them

Then add this newly created widget to your page

this link should help you

Integrated Experience and Service Feedback (Employee Center Pro)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to amend the Feedback widget on the portal

Community Alums — Fri, 25 Apr 2025 06:33:12 GMT

Hi @matthew_hughes ,

The widget you're using is most likely called 'experience-feedback-mobile'. You can right-click on the widget (Ctrl + right-click) and select "Open in Widget Editor" to view or edit the code.

If you want to add or remove options, first take a backup of the widget code. Then, you can safely edit the original widget to customize the buttons like "Remind me later" or "Do not share my personal info."

If you need any help, feel free to reach out to me at adhlraotejas1018@gmail.com or connect with me on LinkedIn.

Re: How to amend the Feedback widget on the portal

matthew_hughes — Fri, 25 Apr 2025 07:19:56 GMT

Hi @Community Alums The name of the OOTB widget is called 'Experience Feedback Modal'

Re: How to amend the Feedback widget on the portal

matthew_hughes — Fri, 25 Apr 2025 07:20:24 GMT

Hi @Ankur Bawiskar The name of the widget is called 'Experience Feedback Modal'

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Fri, 25 Apr 2025 07:37:48 GMT

@matthew_hughes

Clone that widget and then make these changes

1) comment this to remove "Remind me later"

2) add style attribute to remove that entire row (see how the changes apply and play with the HTML)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to amend the Feedback widget on the portal

matthew_hughes — Fri, 25 Apr 2025 07:39:37 GMT

How would I then apply the cloned widget to my portal?

Re: How to amend the Feedback widget on the portal

matthew_hughes — Fri, 25 Apr 2025 07:42:18 GMT

Hi @Ankur Bawiskar Once I've made those changes, how would I then apply the cloned widget to my portal?

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Fri, 25 Apr 2025 07:52:37 GMT

@matthew_hughes

you need to identify how that widget is linked with that header menu options

There you need to replace the OOTB one with your cloned one

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to amend the Feedback widget on the portal

matthew_hughes — Fri, 25 Apr 2025 08:39:54 GMT

Hi @Ankur Bawiskar Thanks that's helped a lot. I've managed to remove the Remind me Later and Do not share personal info parts. However, I was just wondering if you know how I add more feedback options rather than having the normal three in the screenshot.

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Fri, 25 Apr 2025 08:59:51 GMT

@matthew_hughes

Glad to help.

I believe I have answered your question and you can take it further from here.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Fri, 25 Apr 2025 09:00:46 GMT

@matthew_hughes

For that you will have to customize the widget code itself i.e. combination of html, client and server

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to amend the Feedback widget on the portal

matthew_hughes — Fri, 25 Apr 2025 09:05:45 GMT

Hi @Ankur Bawiskar Ah I see. So there's no way, we can define the options in a table e.g. emoji, description etc

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Fri, 25 Apr 2025 09:05:52 GMT

@matthew_hughes

Please share how and from where did you update the widget so that it picks your cloned widget and not the OOTB one

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Fri, 25 Apr 2025 09:28:11 GMT

@matthew_hughes

I could find this configurations but not sure if this will help i.e. the Feedback Definitions module

I think you need to create a new feedback definition etc

check this link which talks about this in deep

Integrated Experience and Service Feedback (Employee Center Pro)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Mon, 28 Apr 2025 03:00:18 GMT

@matthew_hughes

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to amend the Feedback widget on the portal

matthew_hughes — Mon, 28 Apr 2025 12:22:57 GMT

Hi @Ankur Bawiskar

Do you know where the following is configured:

It would be good if I can change the title and help text.

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Mon, 28 Apr 2025 12:30:00 GMT

@matthew_hughes

I believe I have answered your question and also provided guidance on subsequent question as well.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to amend the Feedback widget on the portal

Ankur Bawiskar — Mon, 28 Apr 2025 12:32:45 GMT

@matthew_hughes

for your follow up question you can make changes here

If my response helped please mark appropriate responses as correct & close the thread so that it benefits future readers.