question Re: Action: Start Flow for RITM in Developer forum

Action: Start Flow for RITM

Mark Brogna — Wed, 14 May 2025 14:38:43 GMT

I have created a custom action to start a flow for a newly create RITM within my master flow. It tests fine however, when launched from the master flow, I get the following error:

Here is my custom action:

here is my custom action within the master flow:

Re: Action: Start Flow for RITM

ursnani — Wed, 14 May 2025 14:45:06 GMT

Hi,
Can you clarify my below question
Are you creating RITM from Flow action "Create Requested Item" Script instead of Submitting Request ?

Re: Action: Start Flow for RITM

ursnani — Wed, 14 May 2025 14:47:14 GMT

I would suggestion to create a Catalog item and then create all your variables in that and Submit that request and then attach your flow to that request it will be much more easier as I see you are trying to copy the variables and attachments from the original submitted RITM.

Re: Action: Start Flow for RITM

Mark Brogna — Wed, 14 May 2025 14:50:54 GMT

I am creating a new RITM and closing the existing RITM if a new existing software is suggested as an alternative to the request for new software.

Re: Action: Start Flow for RITM

ursnani — Wed, 14 May 2025 14:59:11 GMT

when you say you are creating a New RITM you were submitting the Request by using cart functionality ?

or directly gliding the sc_req_item table and inserting the record ?

Re: Action: Start Flow for RITM

Mark Brogna — Wed, 14 May 2025 15:05:36 GMT

the original request comes from a catalog request from employee center.

Re: Action: Start Flow for RITM

Ankur Bawiskar — Wed, 14 May 2025 15:07:57 GMT

@Mark Brogna

you cannot create flow on 'sc_req_item' table

Did you create a subflow which accepts the table and the RITM sysId to trigger?

Why not use "Submit Catalog Item Request" flow action and it will generate a fresh REQ and RITM

Then you can attach your flow to that catalog item which you are using in earlier step.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Action: Start Flow for RITM

Mark Brogna — Wed, 14 May 2025 23:09:33 GMT

for some reason the flow doesn't initiate when using the "Submit Catalog Item Request" flow action. I do have the flow set for the catalog item. Thoughts?

Re: Action: Start Flow for RITM

Mark Brogna — Thu, 15 May 2025 00:25:46 GMT

I am getting the following error when they attempt to start the flow:

JavaScript evaluation error on: startFlowDesignerFlow(current); function startFlowDesignerFlow(current) { var flow = current.cat_item.flow_designer_flow; var flowName = flow.sys_scope.scope + "." + flow.internal_name; sn_flow_trigger.FlowTriggerAPI.fireCatalogTrigger(flowName, current); } Root cause of JavaScriptException: com.snc.process_flow.exception.PlanRecursionException : com.snc.proc...

Re: Action: Start Flow for RITM

KarimE914164414 — Thu, 15 May 2025 00:58:07 GMT

what is the trigger of the flow that you are calling from the flow action, make sur that you can run the flow from a simple Script Background if it's running you can minimize the error location to the master flow.

Re: Action: Start Flow for RITM

Ankur Bawiskar — Thu, 15 May 2025 03:28:36 GMT

@Mark Brogna

did you attach flow to your catalog item which is getting submitted via "Submit Catalog Item Request" flow action?

Re: Action: Start Flow for RITM

Mark Brogna — Thu, 15 May 2025 13:18:25 GMT

I did.

Re: Action: Start Flow for RITM

Ankur Bawiskar — Thu, 15 May 2025 13:26:37 GMT

@Mark Brogna

when you use "Submit Catalog Item Request" flow action it does trigger the flow associated to that item

the flow "Software Installation Request Flow" is in same scope as that of your main flow from where you are submitting the catalog item request?

Could be a cross scope issue

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Action: Start Flow for RITM

Mark Brogna — Thu, 15 May 2025 13:40:04 GMT

they are both global scope.

I am getting the following error when they attempt to start the flow:

Re: Action: Start Flow for RITM

ursnani — Thu, 15 May 2025 13:46:31 GMT

Can you post the image of the Error and also Are you triggering the flow from Script ?

Re: Action: Start Flow for RITM

Mark Brogna — Thu, 15 May 2025 13:51:55 GMT

I did attache to service catalog.

Re: Action: Start Flow for RITM

Mark Brogna — Thu, 15 May 2025 14:23:12 GMT

Error: Illegal access to getter method getMessage in class com.snc.process_flow.exception.PlanRecursionException

Re: Action: Start Flow for RITM

ursnani — Thu, 15 May 2025 14:51:20 GMT

Why are you triggering the Flow again from Script. Once you use "Submit Catalog Item" action it will submit the Request and your flow will be triggered automatically.

there is no need for you to trigger the flow again from script

Re: Action: Start Flow for RITM

Mark Brogna — Thu, 15 May 2025 15:05:41 GMT

as I mentioned above this catalog request is to request software; either new software (not in software product model table) and existing software (software in the product model table). If the request is for NEW software, there is a task where they can recommend an existing software that should work. If they do recommend the software, I want to create the new request that triggers the flow for the new request/ritm so it can go through the logic for the existing software.

NOTE the branch in my flow to evaluate "new" vs. "existing"

Re: Action: Start Flow for RITM

ursnani — Thu, 15 May 2025 15:59:11 GMT

So in the Else you are using the "Submit Catalog Item Request" action

You can give your new Software installation Requeste name in Catalog Item. Once you add that item it will automatically display all the fields related to that item where you can enter the information accordingly.(make sure you added your Flow to Catalog item in this case you said you already added so we are good.)
Once the flow comes to Else part it will automatically Submit the Request and your flow attached to that will be triggered. You can open the newly Submitted RITM and check the FLOW Execution.
NOTE: There is NO NEED of any custom script action for calling your FLOW.