question SLA Schedule with different timezone in Developer forum

SLA Schedule with different timezone

sunilsargam — Tue, 20 May 2025 13:01:35 GMT

Hello Team,

'
I have a SLA schedule as 0900 - 1700 with timezone as floating timezone. I have a SLA which should be triggered in 0900 - 1700 IST and another SLA which shuuld work no 0900-1700 UK timezone.

Let me know if we can achieve this with existing SLA schedule or we have to create new schedule .

Thank you

Sunil Sargam

Re: SLA Schedule with different timezone

palanikumar — Tue, 20 May 2025 13:55:06 GMT

Hello,

Do you want the SLA to be triggered for the same record?

You can use the same source. For Timezone source, you can select "The SLA definition's time zone" and select the time zone. This timezone will be application for the specific SLA definition

Thank you,

Palani

Re: SLA Schedule with different timezone

sunilsargam — Tue, 20 May 2025 14:00:53 GMT

hello @palanikumar I have 2 separate catalog item eg.

1. catalog_item_First - 0900 -1700 IST

2. catalog_item_second - 0900 - 1700 UK

Thank you

Re: SLA Schedule with different timezone

palanikumar — Tue, 20 May 2025 14:06:07 GMT

Easy option is to create two SLA Definition for table Requested Item. In condition, you can specify the item name. Set Timezone source and Timezone based on my previous comment