question Re: Onsubmit script is not working with script in Developer forum

Onsubmit script is not working with script

is_12 — Tue, 20 May 2025 08:28:30 GMT

Hello Community !

function onSubmit() {

if (g_user.hasRole('sn_customerservice_agent')) {

var ga = new GlideAjax('catalogUtils');

ga.addParam('sysparm_name', 'hasExistingRITM');

ga.addParam('sysparm_account', g_form.getValue('account'));

ga.addParam('sysparm_userId', g_form.getValue('contact_name'));

ga.addParam('sysparm_catalogItem', g_form.getUniqueValue());

ga.getXMLAnswer(setData);

}

function setData(response) {

var answer = response;

alert('reponse' + answer);

if (answer == 'false') {

alert(getMessage('You are not allowed to order as there is an existing request for this customer'));

return false;

} else {

alert("else if alert");

return true;

}

I'm getting the alert message but form is getting submitted.

Tried with getXMLWait(), it is getting supported

Thanks,

Re: Onsubmit script is not working with script

OlaN — Tue, 20 May 2025 08:32:18 GMT

Hi,

GlideAjax calls are run async, so the script is completed and the form is submitted before you get the answer back from the call. Switch your script to run as an onChange client script instead of the onSubmit one.

Re: Onsubmit script is not working with script

is_12 — Tue, 20 May 2025 08:39:03 GMT

@OlaN in onchange, How to retrict the form submission

Re: Onsubmit script is not working with script

OlaN — Tue, 20 May 2025 08:45:22 GMT

I'm guessing you are restricting the form based on that you have one (or more) mandatory field to fill in.

For example the user selected.

When changing the user, do the check with the script, and if the user is not allowed, empty the field, so another user must be selected.

Re: Onsubmit script is not working with script

Ankur Bawiskar — Tue, 20 May 2025 08:46:53 GMT

@is_12

you should use onChange client script and show error message for that field

This will ensure user passes the validation and selects the correct info and then only form will get submitted.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Onsubmit script is not working with script

Ankur Bawiskar — Tue, 20 May 2025 08:55:33 GMT

@is_12

you will require 2 onChange client scripts i.e. 1 for account and 1 for contact name

both the client script will have similar scripts and will show error on respective field/variable when validation fails.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Onsubmit script is not working with script

is_12 — Tue, 20 May 2025 08:57:06 GMT

@OlaN @Ankur Bawiskar

Requirement is to

when agent is ordering the item from configurable workspace then write a logic as follows.
1. On change of primary contact, fetch the primary contact's account and then go to RITM table and check for the catalog item and the account fetched from primary contact. If there is an existing record then restrict the agent from ordering and also display the alert message "You are not allowed to order as there is an existing request for this customer"

Re: Onsubmit script is not working with script

Ankur Bawiskar — Tue, 20 May 2025 08:59:56 GMT

@is_12

I already suggested to use 2 onChange client scripts

When you use onSubmit with GlideAjax, there are challenges that the form gets submitted by the time the ajax function returns the value.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Onsubmit script is not working with script

is_12 — Tue, 20 May 2025 09:00:09 GMT

@OlaN @Ankur Bawiskar after the alert message, agent should not be able to submit the form, if he click's as well it should be restricted.

Re: Onsubmit script is not working with script

Ankur Bawiskar — Tue, 20 May 2025 09:00:22 GMT

@is_12

Would you mind closing your earlier questions by marking appropriate response as correct?

Members have invested their time and efforts in helping you.

Disabling order now button for the agent

Re: Onsubmit script is not working with script

is_12 — Tue, 20 May 2025 09:02:28 GMT

@Ankur Bawiskar one is on the contact & other one you are telling on the account(account is a readonly field)

Re: Onsubmit script is not working with script

Ankur Bawiskar — Tue, 20 May 2025 09:03:24 GMT

@is_12

if account is readonly then only 1 onChange client script i.e. on Contact should be sufficient

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Onsubmit script is not working with script

palanikumar — Tue, 20 May 2025 09:08:13 GMT

You should update the logic in a way that form gets submitted only if the response is true. You can use this code

Re: Onsubmit script is not working with script

sunil maddheshi — Tue, 20 May 2025 09:49:25 GMT

@is_12

You're using GlideAjax.getXMLAnswer(), which is asynchronous. This means the onSubmit() function completes before setData() finishes — so the form submission proceeds before the validation result is received.

If your goal is to validate the combination of account, contact_name, and catalog item whenever a specific field changes (e.g. contact_name or account), you can do this via onChange.

Here’s how to convert your script to an onChange client script (example: triggered when contact_name)

Please mark correct/helpful if this helps you!

Re: Onsubmit script is not working with script

is_12 — Tue, 20 May 2025 12:28:09 GMT

@palanikumar I need to disable the button order now button

Thanks,

Re: Onsubmit script is not working with script

palanikumar — Tue, 20 May 2025 12:34:15 GMT

Did you try this solution?

https://www.servicenow.com/community/developer-forum/how-can-i-hide-the-order-now-button-of-catalog-item-via-client/m-p/1848272

Re: Onsubmit script is not working with script

is_12 — Tue, 20 May 2025 12:36:14 GMT

@Ankur Bawiskarafter showing the alert message, I need to disable the order now button

Thanks,

Re: Onsubmit script is not working with script

Ankur Bawiskar — Tue, 20 May 2025 12:41:26 GMT

@is_12

Sorry but you can't disable the Order Now button without DOM manipulation which is not recommended practice.

I hope your Architect or Tech Lead or the person who has assigned this story knows this very well what's best practice and as a Lead their job is to Consult and provide the best solution.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Onsubmit script is not working with script

Muhammad Salar — Tue, 20 May 2025 12:59:35 GMT

Try this, button will not disable but request can not be submitted for false

function onSubmit() {
if (g_scratchpad.isFormValid) {
return true;
}

var actionName = g_form.getActionName();

if (g_user.hasRole('sn_customerservice_agent')) {
var ga = new GlideAjax('catalogUtils');
ga.addParam('sysparm_name', 'hasExistingRITM');
ga.addParam('sysparm_account', g_form.getValue('account'));
ga.addParam('sysparm_userId', g_form.getValue('contact_name'));
ga.addParam('sysparm_catalogItem', g_form.getUniqueValue());

ga.getXMLAnswer(function(response) {
var answer = response;
alert('response: ' + answer);

if (answer == 'false') {
alert(getMessage('You are not allowed to order as there is an existing request for this customer'));
g_scratchpad.isFormValid = false;
} else {
g_scratchpad.isFormValid = true;
g_form.submit(actionName);
}
});

return false;
}

return true;
}

Re: Onsubmit script is not working with script

is_12 — Tue, 20 May 2025 13:27:09 GMT

@Ankur Bawiskarokay, Can you help me with the DOM manipulation. Let's give a try

Thanks