Team Lead wants to review the rejection email before it is being sent to Requestor.

Priya madyapgol — Tue, 03 Jun 2025 17:15:51 GMT

Hi All,

I have one requirement on Rejection Email, when Rejection is approved the mail is sent to the requestor, but now what i want to achieve is,

On Rejection Form i need to set Preview Button(UI Action), and when Team lead click on that button, He can write the comments and then the mail should send to the Requestor.

And the mail should contain the comments what Team Lead was written while Previewing.

Can someone please help me on this, how can i achieve this.

Thanks,

Priyadarshini

Re: Team Lead wants to review the rejection email before it is being sent to Requestor.

palanikumar — Tue, 03 Jun 2025 17:57:24 GMT

Hi @Priya madyapgol ,

Your requirement may require more customization. You can refer the below article and see whether this can be used for requirement. Otherwise, follow the customization steps and implement your requirement.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720583

question Team Lead wants to review the rejection email before it is being sent to Requestor. in Developer forum

Team Lead wants to review the rejection email before it is being sent to Requestor.

Re: Team Lead wants to review the rejection email before it is being sent to Requestor.