question Re: UI Action is not visible in workspace in Developer forum

UI Action is not visible in workspace

Vedavalli — Thu, 05 Jun 2025 02:22:59 GMT

Hi
I've create a UI Action button in my custom workspace. Workspace button is also checked and in sys_ux_form_action table there's an entry created for the button. still it's not showing up in workspace

Re: UI Action is not visible in workspace

sandeepdutt — Thu, 05 Jun 2025 02:39:49 GMT

Hi @Vedavalli ,

If your UI Action is in sys_ux_form_action, then it should be visible in workspace.

You can troubleshoot using this KB: How to troubleshoot UI Actions either or not showing or not working - Support and Troubleshooting

Re: UI Action is not visible in workspace

Ankur Bawiskar — Thu, 05 Jun 2025 03:06:51 GMT

@Vedavalli

any condition is blocking the visibility?

even admins not able to see?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: UI Action is not visible in workspace

Vedavalli — Thu, 05 Jun 2025 03:18:40 GMT

Hi @Ankur Bawiskar
I didn't kept any condition
admins not able to see

Re: UI Action is not visible in workspace

Ankur Bawiskar — Thu, 05 Jun 2025 03:32:53 GMT

@Vedavalli

try creating a fresh UI action

The button might be see when you click 3 dots

Did you check that?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: UI Action is not visible in workspace

Vedavalli — Thu, 05 Jun 2025 03:34:13 GMT

Hi @Ankur Bawiskar

I did but still not showing

Re: UI Action is not visible in workspace

phgdet — Thu, 05 Jun 2025 04:45:28 GMT

Hi @Vedavalli
Have you checked these fields yet?

Re: UI Action is not visible in workspace

Vedavalli — Thu, 05 Jun 2025 05:02:30 GMT

Hi @phgdet

I've checked but still no result

Re: UI Action is not visible in workspace

Ankur Bawiskar — Thu, 05 Jun 2025 05:35:24 GMT

@Vedavalli

did you try creating a fresh?

Also you are not sharing screenshots, so we can't help

Re: UI Action is not visible in workspace

Vedavalli — Thu, 05 Jun 2025 06:41:27 GMT

still not working

Re: UI Action is not visible in workspace

Ankur Bawiskar — Thu, 05 Jun 2025 06:57:33 GMT

@Vedavalli

Please select the Form Button checkbox as true

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: UI Action is not visible in workspace

Vedavalli — Thu, 05 Jun 2025 07:59:20 GMT

Hi @Ankur Bawiskar

I wanted to show button in workspace

Re: UI Action is not visible in workspace

phgdet — Thu, 05 Jun 2025 08:19:37 GMT

weird, mine doesnt need anything else to display on workspace

Re: UI Action is not visible in workspace

Ankur Bawiskar — Thu, 05 Jun 2025 08:33:25 GMT

@Vedavalli

you don't want it in native?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: UI Action is not visible in workspace

Vedavalli — Thu, 05 Jun 2025 09:38:12 GMT

Hi @Ankur Bawiskar

I don't want it in native I want it in workspace

Re: UI Action is not visible in workspace

Vedavalli — Thu, 05 Jun 2025 09:38:49 GMT

ha but mine is custom workspace

Re: UI Action is not visible in workspace

Ankur Bawiskar — Thu, 05 Jun 2025 10:14:14 GMT

@Vedavalli

let the UI action be configured with Form button - true

Then use View visibility to show only in workspace view

UI Action Config:

Native: Button not visible

Note: If agent opens INC in workspace view in native then this button will be still shown

Workspace: Button is visible

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: UI Action is not visible in workspace

Ankur Bawiskar — Thu, 05 Jun 2025 10:16:49 GMT

@Vedavalli

another way is to use UI action condition and check the URL if it contains sow (workspace)

Nothing to do with UI action visibility related list

Add this in the UI action condition

Your Existing Condition && gs.action.getGlideURI().indexOf('/now/sow/record/') > -1

Then it will be shown only in workspace and not in native.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: UI Action is not visible in workspace

glideFather — Thu, 05 Jun 2025 10:18:18 GMT

Check the UX Workspace form menu to true

Re: UI Action is not visible in workspace

Ankur Bawiskar — Fri, 06 Jun 2025 03:28:05 GMT

@Vedavalli

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.