question Re: Return Html filed as plain text in Developer forum

Return Html filed as plain text

eyal abu hamad — Thu, 05 Jun 2025 12:58:14 GMT

I'm creating scripted rest api and I want to return a filed that is HTML in plain text

(function process(request, response) { var searchText = request.body.data.text; if (!searchText) { response.setStatus(400); response.setBody({ error: "Missing 'text' parameter" }); return; } var result = []; var gr = new GlideRecord('kb_knowledge'); gr.addEncodedQuery('textLIKE' + searchText + '^workflow_state=published'); gr.query(); while (gr.next()) { var htmlText = gr.getValue('text') || ''; // ✅ Strip HTML tags safely using regex var plainText = htmlText.replace(/<[^>]*>/g, ''); result.push({ title: gr.getValue('short_description'), article_body: plainText.trim() }); } response.setStatus(200); response.setBody(result); })(request, response);

still no luck

Re: Return Html filed as plain text

palanikumar — Thu, 05 Jun 2025 13:06:54 GMT

Try this:

var plainText = gr.text.getHTMLValue(20).replace(/<\/?[^>]+(>|$)/g, "")

Re: Return Html filed as plain text

Chaitanya ILCR — Thu, 05 Jun 2025 13:10:26 GMT

Try this @eyal abu hamad

source

HOw to convert HTML to plain text in a UI Action - ServiceNow Community

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Re: Return Html filed as plain text

Ankur Bawiskar — Thu, 05 Jun 2025 13:16:05 GMT

@eyal abu hamad

try to strip the tags

use this

(function process(request, response) {
    var searchText = request.body.data.text;

    if (!searchText) {
        response.setStatus(400);
        response.setBody({
            error: "Missing 'text' parameter"
        });
        return;
    }

    var result = [];
    var gr = new GlideRecord('kb_knowledge');
    gr.addEncodedQuery('textLIKE' + searchText + '^workflow_state=published');
    gr.query();

    while (gr.next()) {
        var htmlText = gr.getValue('text') || '';

        // ✅ Strip HTML tags safely using regex

        var tmp = new GlideElement();
        tmp.setDisplayValue(htmlText);
        var plainText = tmp.getDisplayValue().replace(/<[^>]*>/g, '');

        result.push({
            title: gr.getValue('short_description'),
            article_body: plainText
        });
    }

    response.setStatus(200);
    response.setBody(result);

})(request, response);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Return Html filed as plain text

Ankur Bawiskar — Fri, 06 Jun 2025 03:26:46 GMT

@eyal abu hamad

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Return Html filed as plain text

Ankur Bawiskar — Tue, 22 Jul 2025 14:31:16 GMT

@eyal abu hamad

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.