question Re: Get value of attachment from Record producer in record producer script in Developer forum

Get value of attachment from Record producer in record producer script

Utpal Dutta — Tue, 22 Jul 2025 06:14:14 GMT

Hi community members,

I'm working on a record producer where I need to get value of "Attachment" in my record producer script.

I need this because I'm aboring action of record producer and inserting that record somewhere else. When I'm inserting that record I need the attachment which is added by the user in Record producer to be attached in that record.

Any ideas or suggestions are helpful.

Thanks

Re: Get value of attachment from Record producer in record producer script

Community Alums — Tue, 22 Jul 2025 06:23:31 GMT

Hello @Utpal Dutta,

In which record you want to add that attachment? Selected record producer table or somewhere else?

Thanks

Re: Get value of attachment from Record producer in record producer script

Ankur Bawiskar — Tue, 22 Jul 2025 06:25:55 GMT

@Utpal Dutta

what do you want to do with that attachment?

what's your business requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Get value of attachment from Record producer in record producer script

Chaitanya ILCR — Tue, 22 Jul 2025 06:26:34 GMT

Hi @Utpal Dutta ,

when you add an attachment to the record producer it will add it to sys_attachment table with table name as the record producer tableName and sysid = sysid of the task which is not yet generated ( this sysid will be allocated to to the record once you submit the record)

it's not recommend to use the setAbortaction method inside record producer script and might not work as intended as per docs

so better create a before insert BR on the table

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Re: Get value of attachment from Record producer in record producer script

Shraddha Kadam — Tue, 22 Jul 2025 06:28:47 GMT

Hello @Utpal Dutta ,

In addition to @Chaitanya ILCR point, you can copy the attachment from one table to another table using Glidesysattachment method.

// For example var attachment = new GlideSysAttachment(); var incidentSysID = 'ab1b30031b04ec101363ff37dc4bcbfc'; var incGR = new GlideRecord('incident'); incGR.get(incidentSysID); var copiedAttachments = attachment.copy('incident', incidentSysID, 'problem', incGR.getValue('problem_id')); gs.info('Copied attachments: ' + copiedAttachments);

Re: Get value of attachment from Record producer in record producer script

Community Alums — Tue, 22 Jul 2025 06:40:05 GMT

Hi @Utpal Dutta,

step1: Open your record producer

specify record producer if you are working on (eg.issue management- Record Producer)

step2. add the script to the Record producer

Here is the script to copy attachments in Record Producer

var newRec = new GlideRecord 'incident);//or any other table newRec.short-description = 'created from Record producer'; newRec.description ='This record was created through a producer'; newRec.insert(); //Now copy attachments from the record producer to the new record var sa - new GlideSysAttachment(); sa.copy('sc_item_produced_record',current.sys_id,newRec.getTableName(), newRec.sys_id); //adjust source table name in teh .copy() line if needed

use 'sc_item_produced_record' if the attachement is saved there

step3: save the Record Producer

Testing:

1.Service catalog-> record producer and fill the form and attach a file -> submit

2. go to the target table (eg.incident in this example )

3. open a new record and check if the attachment is present.

Please mark as Correct Answer/Helpful, if applicable.

ServiceNow Developer

Re: Get value of attachment from Record producer in record producer script

Utpal Dutta — Tue, 22 Jul 2025 12:31:22 GMT

Thanks, this worked for me but I had to first identify to which table my attachment was attaching to when I add it on the catalog item form. It seems like it is same as record producer's table.

Since I have my record producer on Incident table I ran your script something like below.

var sa - new GlideSysAttachment(); sa.copy('incident',current.sys_id,'request', 'SYSID of Request');

Thanks again for helping me out here.

Re: Get value of attachment from Record producer in record producer script

Ankur Bawiskar — Tue, 22 Jul 2025 13:23:33 GMT

@Utpal Dutta

You didn't share your business requirement though.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Get value of attachment from Record producer in record producer script

Utpal Dutta — Wed, 23 Jul 2025 08:53:19 GMT

Hey Ankur,

Sorry couldn't reply you earlier. It is related to a requirement for which I already posted a community question . You can find it here.

Basically we don't need record producer to insert a record in table. We are creating a request with RITMs using cart with this record producer.

I wanted to capture attachment which is added to record producer and populate it in Request which Record producer has created.

I hope it helps in understanding the requirement.