question Re: Password reset windows application error in Developer forum

Password reset windows application error

Rajat21 — Tue, 12 Dec 2023 10:01:32 GMT

Hi All,

I'm trying to implement Password reset windows applications in my system, getting below error in EventViewer

Below Error from EventViewer:
The description for Event ID 0 from source ServiceNowPwdReset cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Unknown, but probably failed to establish session when instantiating MessageHandler
Exception details: An exception occurred during a WebClient request.
The message resource is present but the message was not found in the message table

Configured all the settings as per the documents & below KB Articles but no luck.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784200

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0697357

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1201671

Need to know If I have missed out any other configuration settings in system or instance.

Re: Password reset windows application error

mcroxall — Fri, 25 Apr 2025 21:25:33 GMT

did you find a solution for this?

Re: Password reset windows application error

Rajat21 — Mon, 28 Apr 2025 04:47:19 GMT

After making changes to TLS in system, this resolved the error.

8> Make sure TLS 1.2 is not disabled on the Windows system:

Check below registry key path, value of DisabledByDefault should be 0, and Enabled should be 1
Refer KB for troubleshooting:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0784200

Re: Password reset windows application error

Sai Gopal — Wed, 23 Jul 2025 13:19:47 GMT

Hi @Rajat21,

I have one question related to the windows plugin. Let's say we are successful in pulling the ServiceNow password reset process on the windows login page. Which instance process it will be using to do the reset?

I have downloaded the .msi file from the store and it is not instance specfic.

Thank you

Re: Password reset windows application error

Rajat21 — Wed, 23 Jul 2025 13:37:53 GMT

Copy the following command into a text editor as one line with no breaks. Add arguments and
replace the default parameter values with the correct values for your organization.

msiexec.exe /i PasswordResetWinAppInstall.msi /quiet WRAPPED_ARGUMENTS="/SUPPRESSMSGBOXES /VERYSILENT /NORESTART /PasswordResetLinkURL https://<YourServerName>/$pwd_reset.do?sysparm_url=default /PasswordResetLinkName ""Forgot password?"""

Product doc link