question Contacts are not showing for the child account in Developer forum

Contacts are not showing for the child account

Samiksha2 — Thu, 24 Jul 2025 06:35:50 GMT

Hi All,

Issue: In the case form after selecting the child account contacts are showing empty.
Requirement: It should show list of contacts for both child and parent account.

Please help in this.

Thanks,
Sam

Re: Contacts are not showing for the child account

Mark Manders — Thu, 24 Jul 2025 07:47:28 GMT

What's your reference qualifier? OOB you will only see the contacts on the selected account, because contacts only have access to Cases from their own account (again: OOB). If you expect it differently, you have something customized, so to be sure what is going wrong, it would be helpful to have that information as well.

Re: Contacts are not showing for the child account

Samiksha2 — Thu, 24 Jul 2025 09:38:55 GMT

Hi @Mark Manders ,
Its OOB reference qualifier (javascript&colon;new global.CSManagementUtils().getCaseContacts(current.account,current))which is only showing contacts based on Account. But requirement is to show the contacts if the selected account is child account.