question Re: copy sctask attachments - to rtim in Developer forum

copy sctask attachments - to rtim

nameisnani — Mon, 04 Aug 2025 05:46:24 GMT

Hi Team ,

can anyone please help me on this requiement .

Ony for particular catalog item ' Snow Support '

whenever in sctask we have attached any attachment . the same to should copy to ritm .

how to configure , can any one please help me .

@Ankur Bawiskar Please help me here

Re: copy sctask attachments - to rtim

SD_Chandan — Mon, 04 Aug 2025 05:55:00 GMT

Hi @nameisnani ,

You can refer this solution :-
https://www.servicenow.com/community/itsm-forum/how-to-copy-attachment-from-sctask-to-ritm/m-p/701260

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Re: copy sctask attachments - to rtim

Bhavya11 — Mon, 04 Aug 2025 05:55:29 GMT

Hi @nameisnani ,

Try below

Create Business rule :

Table - sc_task
When to Run - Before Update
Condition - item is Snow Support
Scripts -

(function executeRule(current, previous /*null when async*/ ) { // Add your code here{ GlideSysAttachment.copy('sc_task', current.getUniqueValue(), 'sc_req_item', current.request_item); })(current, previous);

Thanks,

Re: copy sctask attachments - to rtim

nameisnani — Mon, 04 Aug 2025 06:03:54 GMT

@Bhavya11

I have tested - attachment is not copying

Re: copy sctask attachments - to rtim

OlaN — Mon, 04 Aug 2025 06:25:44 GMT

Hi,

In my opinion attachments should never be copied this way, it will only lead to duplication of data, which is unnecessary most times.

Instead, I propose that you create a simple Flow that moves the attachment from the SCTASK to the RITM when this scenario happens.

It shouldn't be hard to configure, reach you if you want an example.

Re: copy sctask attachments - to rtim

Bhavya11 — Mon, 04 Aug 2025 08:01:35 GMT

can you try this

BR: after insert on sys_attachment

Condition: current.table_name == 'sc_task

var taskRec = new GlideRecord('sc_task'); taskRec.addQuery('sys_id', current.table_sys_id); taskRec.query(); if(taskRec.next()){ var ritmRec = new GlideRecord('sc_req_item'); ritmRec.addQuery('sys_id',taskRec.request_item); ritmRec.query(); if(ritmRec.next()){ GlideSysAttachment.copy('sc_task', current.table_sys_id, 'sc_req_item', ritmRec.sys_id); } }

Re: copy sctask attachments - to rtim

nameisnani — Mon, 04 Aug 2025 08:07:32 GMT

@Bhavya11

It should be only for particular catalog item “ snow support “

now please update

Re: copy sctask attachments - to rtim

Ravi Gaurav — Mon, 04 Aug 2025 08:13:12 GMT

Hi @nameisnani

Follow the below video to copy attachment which I have created.
https://www.youtube.com/watch?v=4P-AUaNQ8EE&list=PLKH9bPqlw1neHQZWQpYXHKy7LGiG9lhZn

Re: copy sctask attachments - to rtim

Ankur Bawiskar — Mon, 04 Aug 2025 08:30:32 GMT

@nameisnani

I already shared solution for your same question in another thread.

sharing here again

you can use after insert business rule on sys_attachment

Condition: current.table_name == 'sc_task'

Script:

(function executeRule(current, previous /*null when async*/ ) { // Add your code here var gr = new GlideRecord("sc_task"); gr.addQuery("sys_id", current.table_sys_id); gr.addQuery("request_item.cat_item.name", "ServiceNow Suppor"); gr.query(); if (gr.next()) { new GlideSysAttachment().copy("sc_task", gr, 'sc_req_item', gr.request_item.sys_id); } })(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: copy sctask attachments - to rtim

Ankur Bawiskar — Mon, 11 Aug 2025 08:41:25 GMT

@nameisnani

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: copy sctask attachments - to rtim

Rafael Batistot — Mon, 11 Aug 2025 11:26:45 GMT

Hi @nameisnani

I have a similar situation in my work routine

May you consider create a business Rule

Parameter:After > insert

condition: item > (name of your catalog)

scrip:

(function executeRule(current, previous) {
var taskGR = new GlideRecord('sc_task');
if (taskGR.get(current.table_sys_id)) {
GlideSysAttachment.copy(
'sc_task',
taskGR.sys_id,
'sc_req_item',
taskGR.request_item
);
}
})(current, previous);

Re: copy sctask attachments - to rtim

Ankur Bawiskar — Wed, 10 Dec 2025 07:23:53 GMT

@nameisnani

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.