question Re: Deleted page still showing when I Impersonate in Developer forum

Deleted page still showing when I Impersonate

ShaoyuF — Wed, 27 Aug 2025 03:00:57 GMT

Hi all,

I took over the system from someone else. There used to be a page that redirected users to their destination, but that page has since been removed.

However, when I impersonate newly created users, they are still being redirected to the deleted page. I've checked everything I can think of—I’m confident I removed it from sys_properties, Pages, and other relevant areas. I also used ServiceNow Studio to search for anything related, but I couldn’t find any remaining references.

Are they anything special with newly created users?

Any help will be appreciated, thanks 🙂

Re: Deleted page still showing when I Impersonate

Dr Atul G- LNG — Wed, 27 Aug 2025 14:41:25 GMT

Hi @ShaoyuF

Try cache.do and then try . else log a now support case.

Re: Deleted page still showing when I Impersonate

Bhuvan — Wed, 27 Aug 2025 16:55:10 GMT

@ShaoyuF

Most probably it is coming from cache. Clear your browser history & cache and perform cache.do and from scripts background, run gs.invalidateCache();

Logout from browser and login again. Also, try from Incognito mode or InPrivate window and see if it works. If this does not resolve the issue, log a support case with ServiceNow.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Deleted page still showing when I Impersonate

Bhuvan — Thu, 28 Aug 2025 06:37:48 GMT

@ShaoyuF

Did you get a chance to review this ?

If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Re: Deleted page still showing when I Impersonate

ShaoyuF — Thu, 28 Aug 2025 09:14:46 GMT

HI @Dr Atul G- LNG,

Thanks for the it, tried to clear cache but it's still showing will consider logging a support ticket.

Re: Deleted page still showing when I Impersonate

ShaoyuF — Thu, 28 Aug 2025 09:16:10 GMT

HI @Bhuvan ,

Thanks for the it, tried to clear cache, both methods, and using InPrivate mode.
But it's still showing will consider logging a support ticket.

Re: Deleted page still showing when I Impersonate

Dr Atul G- LNG — Thu, 28 Aug 2025 13:07:22 GMT

Please log a case with Now Support team.

Re: Deleted page still showing when I Impersonate

Bhuvan — Thu, 28 Aug 2025 14:18:18 GMT

@ShaoyuF

Thanks for the update, hopefully you find a resolution soon.

Thanks,

Bhuvan