question Re: Redirect Button to Service Catalog in the SOW in Developer forum

Redirect Button to Service Catalog in the SOW

ItsLarry — Fri, 29 Aug 2025 13:44:47 GMT

Hi Community,

Would like some help with my requirement.

The requirement in question, is to redirect the URL of the 'New' Button in the Service Operations Workspace to the Service Catalog.

Things I have tried but hasn't worked:

UI Actions, found a 'New' record but it affects the button when a request record is open and not the New button on the request table list view.

Action Assignments, here I found the actual button but was not able to get it to work. As the table was Global so it ended up changing the button for all the other 'New' buttons.

Appreciate the help!

Re: Redirect Button to Service Catalog in the SOW

Dr Atul - LNG — Fri, 29 Aug 2025 13:53:46 GMT

Hi @ItsLarry

This is the expected behavior because requests are raised by ITIL users in the backend. If the user is an ITIL user, there’s no need to go to the portal—they can use the same place directly. Also, Workspaces are not a one-stop shop, so this behavior is expected.

Re: Redirect Button to Service Catalog in the SOW

Ankur Bawiskar — Fri, 29 Aug 2025 14:07:54 GMT

@ItsLarry

check this

Adding a Record Producer or Catalog Item button to the list view in Agent Workspace List Action

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Redirect Button to Service Catalog in the SOW

ItsLarry — Fri, 29 Aug 2025 14:31:35 GMT

Unfortunately, the solution in the article did not work

Re: Redirect Button to Service Catalog in the SOW

Ankur Bawiskar — Fri, 29 Aug 2025 15:26:17 GMT

@ItsLarry

I believe it requires some extra customization and that article seems for older release.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Redirect Button to Service Catalog in the SOW

Raghav Sharma24 — Fri, 29 Aug 2025 15:31:28 GMT

@ItsLarry You need to find the declarative action "New". I answered the same in the below link:

https://www.servicenow.com/community/creator-studio-forum/how-to-add-a-button-to-a-catalogue-item-within-a-list-in-a/td-p/3365754

Re: Redirect Button to Service Catalog in the SOW

ItsLarry — Fri, 29 Aug 2025 15:45:44 GMT

It seems like I can't get the URL for the service catalog without the request being attached to an incident

Re: Redirect Button to Service Catalog in the SOW

Raghav Sharma24 — Fri, 29 Aug 2025 15:56:33 GMT

@ItsLarry service catalog URL is fixed, I believed you are looking for the RITM or sc_request URL attached to some incident. Since you want the button on list view and req/ritm gets attached to particular incident, what you are looking for might not be feasible.

Re: Redirect Button to Service Catalog in the SOW

Raghav Sharma24 — Sun, 31 Aug 2025 07:18:49 GMT

@ItsLarry Was the explanation as per your requirement?

Re: Redirect Button to Service Catalog in the SOW

Harvant Singh — Tue, 23 Sep 2025 13:53:22 GMT

Hi Larry,
This can be done by defining a "Declarative Action".
Steps:
Go to Left Nav and type "Declarative Action" and select "Create New Action".

Select "List" as you want this action to be on List View.

Put in the action name and
select "Client Script" in Implemented as field
View as "Service Operations Workspace"
Table as "sc_req_item"
and add the client script referring to the URL to open a Service Catalog Window on SOW.

UI Action on SOW List view of Requested Items:

Clicking the UI action redirects to Service Catalog page within the Workspace.