question KBs short description not showing in Employee center search exact match in Developer forum

KBs short description not showing in Employee center search exact match

dev_S — Wed, 03 Sep 2025 07:59:47 GMT

Hi Team,

I have a issue when KB articles are searched in Employee center with KB numbers the short descriptions are not showing for few articles in the Exact Match as showing in the attached screenshots. The issue is with the articles that are created using kb_template_faq , kb_template_how_to , kb_template_what_is templates.

For few articles the short description is showing as expected that are created with other templates.

Can anyone help me to understand what is the cause for this and how to fix the issue.

Thanks In Advance

Re: KBs short description not showing in Employee center search exact match

dev_S — Thu, 04 Sep 2025 04:47:11 GMT

@glideFather @Ankur Bawiskar @Shruti anyone please help if possible. Thanks

Re: KBs short description not showing in Employee center search exact match

glideFather — Thu, 04 Sep 2025 14:03:20 GMT

Hi @dev_S,

investigate your search profiles and portal configuration.

Perhaps there's something that only specific articles are displayed (either category or anything else)... not much to tell you from this point of view. screenshot doesn't show anything and the description seems to be more complex then read and answer 😕

Re: KBs short description not showing in Employee center search exact match

dev_S — Thu, 04 Sep 2025 15:11:35 GMT

Hi @glideFather ,

Thank you for the reply will check.

Re: KBs short description not showing in Employee center search exact match

glideFather — Thu, 04 Sep 2025 19:16:19 GMT

@dev_S let me know if you discovered something

Re: KBs short description not showing in Employee center search exact match

dev_S — Fri, 05 Sep 2025 06:19:20 GMT

Hi @glideFather

Still struggling to find the cause for the issue compared with other templates and configurations but did not help.
Thank you

Re: KBs short description not showing in Employee center search exact match

dev_S — Thu, 25 Sep 2025 16:25:17 GMT

Hi @glideFather ,

Found the solution for the issue as there are no records available for the kb_template_faq , kb_template_how_to , kb_template_what_is templates in the "sys_ui_list" table, so I have created a records for each table with index view as mentioned in the screenshot.
This solved the issue.

Thanks

Re: KBs short description not showing in Employee center search exact match

glideFather — Fri, 26 Sep 2025 12:39:49 GMT

@dev_S wow great job! then mark your own answer above as solution to close this thread 💪