question How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service catalog in Developer forum

How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service catalog

Obito — Tue, 16 Sep 2025 14:43:50 GMT

Hi All,

Currently I am working on a requirement where a catalog item is being initiated via Jira. My task is to push back the details of the draft version to Jira when anyone clicks on 'Save as a draft' button. So that for the same record no one should initiate the catalog item.

How can I modify the save as draft button and that too for one particular catalog item.

Thanks.

Re: How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service cat

miftikhar20 — Tue, 16 Sep 2025 14:52:10 GMT

@Obito

Option 1: Business Rule (on sc_cart_item or sc_req_item)

Add after insert/update BR on sc_cart_item.
Condition: current.cat_item == "<sys_id of your catalog item>" and state == 'draft'.
Action: Call your Script Include that posts to Jira REST.

Option 2: Create a Flow with:

Trigger: Record created/updated → Table = sc_cart_item (or sc_req_item depending on where drafts are stored).
Condition: Catalog Item == X AND Stage == draft.
Action: Outbound REST action → POST to Jira.

In my views don’t modify OOTB "Save as Draft" button directly. Instead, go with Business Rule or Flow Designer depending on whether you prefers scripted or config-driven solutions.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service cat

Obito — Tue, 16 Sep 2025 14:58:30 GMT

Thank you @miftikhar20 , I will try this approach.

Re: How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service cat

Ankur Bawiskar — Tue, 16 Sep 2025 15:24:51 GMT

@Obito

whenever Save as draft is clicked data gets inserted into backend table (sc_cart_item), but remember it stays there for small amount of time.

you can have after insert BR on that table which triggers for your catalog item

when you open that record it shows the variables saved in draft version

OR
you can customize that button and handle your logic and it will require some heavy customization in that widget

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service cat

Obito — Tue, 16 Sep 2025 15:30:22 GMT

Hi @Ankur Bawiskar , Thank you for the reply. I will try the approach suggested by you.

Re: How to trigger a Rest API (Post) call, When users clicks 'Save as a draft' button on service cat

Ankur Bawiskar — Wed, 17 Sep 2025 03:05:17 GMT

@Obito

I believe I shared a working approach and it should work for you.

If my response helped please mark it correct and close the thread so that it benefits future readers.