question Permanently delete OOB notification banner on new catalog item in Developer forum

Permanently delete OOB notification banner on new catalog item

xiaix — Thu, 16 Oct 2025 13:55:59 GMT

How do I stop this banner from constantly showing up when I save or refresh the page??

/now/nav/ui/classic/params/target/sc_cat_item.do

When I create a new catalog item, I get that banner. I click the "x" to remove it, but when the page refreshes, it comes back. I searched for UI Policies, onLoad client scripts, etc... but cannot find anywhere I can control the permanent deletion of that banner/notification.

Re: Permanently delete OOB notification banner on new catalog item

Ankur Bawiskar — Thu, 16 Oct 2025 14:03:12 GMT

@xiaix

it comes from this OOTB business rule "Show catalog builder info banner"

It's read-only and you cannot control it

Try to set this property "glide.sc.cat_builder.promo_message.enable" as false

If that property is not there then create it with type as True/False and set as false

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Permanently delete OOB notification banner on new catalog item

xiaix — Thu, 16 Oct 2025 14:23:45 GMT

I created the system property as you suggested "glide.sc.cat_builder.promo_message.enable", type is true/false, and set it to false. I logged out and back in, did a cache.do clear, and even opened up a new browser window, but the banner is still there :*(

Re: Permanently delete OOB notification banner on new catalog item

mujeebqasimi — Thu, 16 Oct 2025 14:34:28 GMT

@xiaix
Just throw this little guy in your onLoad client script and it’ll shut up automatically.

Put it in Client script, type should be OnLoad

function onLoad() {
try {
var btn = document.getElementById('close-messages-btn');
if (btn) btn.click(); // bye bye banner
} catch (e) {}
}

Re: Permanently delete OOB notification banner on new catalog item

xiaix — Thu, 16 Oct 2025 14:43:30 GMT

Yep, seems like that's what I'll have to do. Thanks for the tip.

Re: Permanently delete OOB notification banner on new catalog item

xiaix — Thu, 16 Oct 2025 14:46:52 GMT

I need the business rule "Show catalog builder info banner" deactivated in all of our instances. (/nav_to.do?uri=sys_script.do?sys_id=f9ec6c13ffb8221014d6ffffffffff1b) It's annoying, not needed, and ridiculous that we as admins cannot manually turn off this business rule ourselves.

Anyway, I created a HI support case (CS8649811) requesting this BR to be deactivated in all of our instances. We will see what they do. I mean c'mon, it's my instance, SN shouldn't be locking me out of turning off a BR... especially a BR who's sole purpose is to advertise a notification banner... lame AF.

Re: Permanently delete OOB notification banner on new catalog item

Ankur Bawiskar — Thu, 16 Oct 2025 15:48:50 GMT

@xiaix

that BR is with read-only protection policy

So you cannot deactivate that or delete that.

2 ways

1) Use DOM manipulation and hide that (DOM is not recommended practice)

2) Ask HI team to delete/deactivate that as they should be able to modify that

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Permanently delete OOB notification banner on new catalog item

xiaix — Thu, 16 Oct 2025 16:23:43 GMT

DOM manipulation was already suggested by @mujeebqasimi , and I had already mentioned that I created a HI case. I'm curious though, where did you find the "glide.sc.cat_builder.promo_message.enable" property? Not that it's working anyway, but just curious where that property is documented.

Re: Permanently delete OOB notification banner on new catalog item

Ankur Bawiskar — Thu, 16 Oct 2025 16:55:01 GMT

@xiaix

I tried searching in co-pilot and got that response.

Surprisingly in my fresh PDI that banner message was not coming

Re: Permanently delete OOB notification banner on new catalog item

xiaix — Thu, 16 Oct 2025 17:17:42 GMT

ServiceNow answered my case (CS8649811) and deactivated the Business Rule. BTW... David Pedroso from ServiceNow support is a fantastic SN Support employee!! Thank you Mr. Pedroso for getting this addressed so quickly!

Re: Permanently delete OOB notification banner on new catalog item

xiaix — Thu, 16 Oct 2025 17:21:24 GMT

Thank you for being honest in the use of AI. Because of that honesty, i'm going to mark your initial reply as the Accepted Solution. It was ultimately the Business Rule that was the culprit and I would have never guessed it if you hadn't pointed it out.