question VA conversational catalog items in Developer forum

VA conversational catalog items

preethigovi — Wed, 05 Nov 2025 06:07:03 GMT

Hi Team,

I need to make one of record producer to conversational item and i have made it.

There is one error that we must not use DOM objects in client script to make conversational.

This is the client script we use.

function onSubmit() {

//Type appropriate comment here, and begin script below

if((g_form.getValue('does_the_proposed_delegate_report_to_the_manager') == 'No') && this.document.getElementsByClassName('get-attachment').length == 0) {

g_form.addErrorMessage(getMessage('You must attach a confirmation message from your proposed delegates manager with this ticket before proceeding.'));

return false;

}

How we can modify so it supports VA.

Re: VA conversational catalog items

Vishal_Jaiswal — Wed, 05 Nov 2025 06:31:22 GMT

Hi @preethigovi ,

Please use script below and try.

Regards,

Vishal

Re: VA conversational catalog items

Ankur Bawiskar — Wed, 05 Nov 2025 06:46:32 GMT

@preethigovi

where are you doing this validation? native or portal view?

Re: VA conversational catalog items

Sarthak Kashyap — Wed, 05 Nov 2025 06:47:08 GMT

Hi @preethigovi ,

Can you please try with below script

function onSubmit() { var delegateReportsToManager = g_form.getValue('does_the_proposed_delegate_report_to_the_manager'); var hasAttachment = g_form.hasAttachments(); if (delegateReportsToManager == 'No' && !hasAttachment) { g_form.addErrorMessage(getMessage('You must attach a confirmation message from your proposed delegates manager before proceeding.')); return false; } return true; }

g_form.hasAttachment() will check for attachments.

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

Re: VA conversational catalog items

preethigovi — Wed, 05 Nov 2025 07:12:33 GMT

Even, g_form.hasAttachments() is not supported in VA.

@Ankur Bawiskar , Validation done on portal.

Re: VA conversational catalog items

Ankur Bawiskar — Wed, 05 Nov 2025 07:20:11 GMT

@preethigovi

g_form.hasAttachments() doesn't work on portal, the script is wrongly shared

see if this works for you and you are able to use VA Conversational for this item

If not then you can't use this ITEM for Conversational VA

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: VA conversational catalog items

preethigovi — Thu, 06 Nov 2025 05:26:44 GMT

Re: VA conversational catalog items

preethigovi — Thu, 06 Nov 2025 05:28:35 GMT

Re: VA conversational catalog items

preethigovi — Thu, 06 Nov 2025 05:37:54 GMT

This catalog client script is not VA supported due to the presence of the following variables in the script: g_form.hasAttachments.

Re: VA conversational catalog items

Ankur Bawiskar — Thu, 06 Nov 2025 06:03:25 GMT

@preethigovi

if you are still getting the error and that catalog item cannot be used in Conversational VA then you cannot do anything here.

It's OOTB platform limitation.

see this

Now Assist in Conversational Catalog Request: Guidance for making catalog items conversational

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏