Not able to initialise service now SDK in IOS

sameerKupkar — Thu, 20 Nov 2025 05:28:36 GMT

Hi team,

I follow the configuration part which is mentioned on the Service Now URL. Please check Below link

https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/guides/mobile_sdk/mobile_sdk-ios/reference/mobsdk-ios-init-nowsdk-in-app.html

Then try to initialise Engagement Messenger, which is mentioned below url

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1587276

I follow all step which mentioned above url but still get issue

I got log from sdk as follow

Core Service initialized

NowSDK configured and ready for use

"Web service not initialized"

"Could not create web view"

Could not create service - service configuration invalid

"Web Service creation failed with error: Service configuration invalid"

Can help me resolving above issue

Thanks in Advance,

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