question Re: Help With GlideAjax Reference Qualifier Syntax in Developer forum

Help With GlideAjax Reference Qualifier Syntax

anfield — Tue, 23 Dec 2025 16:53:58 GMT

I have a client script and script include which im trying to use to narrow down the results available to select from a reference field. So far i have verified it returns the correct data (an array of sysids), but when I check if it sets that data in my reference field, it has no effect. I think my reference qualifier line might be incorrect. Can someone help? (On screen my client script alert shows - sys_idINsysid1, sysid2, sysid3 (etc) - so i think this is correct. I'm thinking I could be missing something.

Client script function onLoad() { var work_order_type = g_form.getValue('work_order_type'); var resolution_code = g_form.getValue('resolution_code'); var ga = new GlideAjax('x_nuvo_eam.getResolutionCodes'); ga.addParam('sysparm_name', 'getResolutionCodes'); ga.addParam('sysparm_work_order_type', work_order_type); ga.getXMLAnswer(GetResponse); function GetResponse(response){ alert(response); var response1 = JSON.parse(response); g_form.setValue('resolution_code', response1); } }

Script include var getResolutionCodes = Class.create(); getResolutionCodes.prototype = Object.extendsObject(global.AbstractAjaxProcessor, { getResolutionCodes: function(){ var resolution_code_arr = []; var work_order_type = this.getParameter('sysparm_work_order_type'); var grc = new GlideRecord('x_nuvo_eam_resolution_code'); grc.addEncodedQuery('u_work_order_typeLIKE'+work_order_type); grc.query(); while (grc.next()) { var resolution_code_sysid = grc.getValue('sys_id'); resolution_code_arr.push(resolution_code_sysid); } return 'sys_idIN' + resolution_code_arr.toString(); }, type: 'getResolutionCodes' });

Reference qualifier javascript&colon; 'sys_idIN' + getResolutionCodes().getResolutionCodes(current.work_order_type).join(',');

The code doesnt narrow down the reference qualifier results at all. It just shows all results as normal. It should narrow it down based on the field passed.

Re: Help With GlideAjax Reference Qualifier Syntax

JenniferRah — Tue, 23 Dec 2025 17:03:02 GMT

I think your reference qualifier should be something like this:

javascript&colon;'sys_idIN'+getIDs(current.work_order_type); function getIDs(woType){var ids=getResolutionCodes.getResolutionCodes(woType).join(','); return ids;}

Re: Help With GlideAjax Reference Qualifier Syntax

Ankur Bawiskar — Tue, 23 Dec 2025 17:03:23 GMT

@anfield

reference qualifiers are applied at server side i.e. dictionary or at variable config.

they can't be applied from client script

No client script required

Reference qualifiers

In your field's dictionary use advanced ref qualifier as this

javascript&colon; new getResolutionCodes().getResolutionCodes1(current.work_order_type);

Update Script Include as this: I changed the function name so that it's not same as script include name

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: Help With GlideAjax Reference Qualifier Syntax

Hemanth M — Tue, 23 Dec 2025 17:04:02 GMT

HI @anfield ,

Can you try this in your reference qualifier,

javascript&colon; new getResolutionCodes().getResolutionCodes(current.work_order_type);

Re: Help With GlideAjax Reference Qualifier Syntax

Chaitanya ILCR — Tue, 23 Dec 2025 17:04:44 GMT

Hi @anfield ,

try this

update your script include as

and reference qualifier as

javascript&colon;new getResolutionCodes().getResolutionCodes(current.work_order_type)

if you are still facing any issue

please share your requirement in detail with some screenshots

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

Re: Help With GlideAjax Reference Qualifier Syntax

anfield — Tue, 23 Dec 2025 17:23:13 GMT

Hi. So ive tuned off the client script and made the updates as you suggested. Doesnt seem to have any affect. That script include is actually in another app, so the api is listed as

"x_nuvo_eam.getResolutionCodes"

script name: getResolutionCodes

Set the reference qual as you suggested, and also tried the line below. Neither has any affect.

javascript&colon; new x_nuvo_eam.getResolutionCodes().getResolutionCodes1(current.work_order_type);

Re: Help With GlideAjax Reference Qualifier Syntax

anfield — Tue, 23 Dec 2025 17:41:55 GMT

Cannot see the above code even firing. Added some logs at the top of the script include, nothing