question error on a published report in Developer forum

error on a published report

archie5 — Tue, 06 Jan 2026 22:00:07 GMT

Users started receiving error - “Access to this content denied based on report_view ACLs” when opening published incident report link from email. The same users can open the report and underlying records without issue once they are already logged into the instance (or when impersonated), and admins are never affected. The error only appears on a “cold” click. Users have sn_incident_read role and itil role. Report is shared to 'Everyone' with public role and link is generated and shared with users. What could be the issue?

Re: error on a published report

KrishnaMohan — Wed, 07 Jan 2026 01:27:20 GMT

Hi @archie5

Have you try with debug steps as mentioned below servicenow article?
https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1639061

If this helped to answer your query, please mark it helpful & accept the solution.
Thanks!
Krishnamohan

Re: error on a published report

archie5 — Wed, 07 Jan 2026 05:40:38 GMT

I have tried and add the roles required. They are able to view the report when logged in. But get report_view error when they aren't logged in to SN. It s published report so shouldn't it work for all who have the link?

Re: error on a published report

Ankur Bawiskar — Wed, 07 Jan 2026 06:54:54 GMT

@archie5

user should login to instance to see the report

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: error on a published report

archie5 — Wed, 07 Jan 2026 15:04:28 GMT

ok so I read here - When a visualization is a list of records, users must authenticate to see the records. Access Controls determine if a user can see the records. 'https://developer.servicenow.com/dev.do#!/learn/courses/zurich/app_store_learnv2_reportanalytics_zurich_reporting_and_analytics/app_store_learnv2_reportanalytics_zurich_data_visualization/app_store_learnv2_reportanalytics_zurich_publishing_reports'