question Re: How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow? in Developer forum

How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Imam Pasha — Wed, 07 Jan 2026 14:23:25 GMT

Hi Team,

We have a requirement to enable geolocation tracking for Health & Safety incidents in ServiceNow. The goal is to capture the user’s location automatically when an incident is created (especially from mobile).

Has anyone implemented a similar requirement?

Which plugins need to be activated?
How do we configure geolocation fields on the Incident form?
Is there a way to achieve this in Now Mobile using action-based tracking?
If the Mobile Location Tracking plugin is not available in PDI, what’s the best alternative?

Any guidance, steps, or examples would be greatly appreciated!

Regards,

Pasha

Re: How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Community Alums — Wed, 07 Jan 2026 14:48:43 GMT

Hi @Imam Pasha ,

Yes, this can be achieved in ServiceNow with standard features.

Recommended approach:

Activate the Geolocation plugin to enable latitude/longitude capture.
Add geolocation (coordinates) fields to the Health & Safety / Incident form.
For mobile users, location can be captured automatically when the record is created, based on user consent.

Now Mobile:

If available, the Mobile Location Tracking plugin supports action-based tracking.
If it’s not available in PDI, a common alternative is using:
- Client script (browser geolocation API)
- Now Mobile action or Virtual Agent to capture location at submit time

Official docs:

Geolocation plugin:
https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/geolocation/concept/geolocation.html
Mobile Location Tracking:
https://docs.servicenow.com/bundle/utah-mobile/page/product/now-mobile/concept/mobile-location-tracking.html
Now Mobile overview:
https://docs.servicenow.com/bundle/utah-mobile/page/product/now-mobile/concept/now-mobile.html

Hope this helps!

Regards,

Aswin

Re: How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Imam Pasha — Thu, 08 Jan 2026 05:32:16 GMT

Hi Aswin,

I have installed the Geolocation plugin and set up both the Now Mobile and Mobile Agent apps on my device.

We want to enable the following functionality:

Users should automatically capture their current location when raising a Health & Safety incident in Now Mobile.
Agents should be able to track the same location in the Mobile Agent app during investigation.
The docs URL are not able to access it.

Please let me know the next steps or any additional configurations required to achieve this.

Regards,

Pasha

Re: How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Ankur Bawiskar — Thu, 08 Jan 2026 05:45:03 GMT

@Imam Pasha

this is not available OOTB

You need to customize that

Health and Safety incidents are always for the workspace where person is injured and no field agent is involved in fixing that i.e. field agent need not visit that place.

Geo location comes into picture when a field agent is required to travel at the location where issue occured to fix that

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Imam Pasha — Sun, 11 Jan 2026 13:40:54 GMT

Hi Ankur,

We have a requirement to capture the user’s location when creating a Safety Incident from the Service Portal. This location should later be available for the Safety Agent during the investigation process.

I tried implementing this in my PDI by installing the Geolocation plugin, but it requires a Google Maps API key. We do not want to use Google Maps; instead, we just need to capture the location details (latitude and longitude or address) without any dependency on Google services.

Could you please suggest the best approach to achieve this? Ideally:

Capture location automatically when the user submits the incident form.
Store the location in the incident record for later use.

Any guidance, sample scripts, or best practices would be greatly appreciated.

Thanks & Regards,
Pasha

Re: How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Ankur Bawiskar — Mon, 12 Jan 2026 03:21:35 GMT

@Imam Pasha

you can try to use native javascript API to see if it picks latitude and longitude of the browser user is currently using

-> create 2 variables of type string to store latitude and longitude and hide it always using UI policy

-> create onLoad catalog client script which sets this hidden variable from portal while user submits

-> then use record producer script to store those in target field names from those variables

Note: users will have to allow location access from browser settings then only this works

It worked for me

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: How to Enable Geolocation Tracking for Health & Safety Incidents in ServiceNow?

Imam Pasha — Thu, 22 Jan 2026 13:13:25 GMT

Hi Ankur,

Thanks for proposing the solution it’s working for me as well.

I’m trying to implement something slightly different:
On my Incident form, I have a Location field (referencing cmn_location).
Based on the selected Location, I need to automatically display the User’s Location.

Essentially:

User selects a Location (from cmn_location)
Another field should show the location of the user (caller) or the related user-location field

This functionality we need in NowMobile.
If you could guide me on how to populate the user location when the Location field changes, that would be very helpful.

Thanks!