question Re: Help for this error in Developer forum

Help for this error

marcelomsil — Wed, 28 Jan 2026 19:17:19 GMT

Hi everyone, how are you?

When starting an "Assisted configuration of Conversational Interfaces," I'm receiving this message, but the flow is proceeding. Should I be concerned, and how can I fix this error? I can't find the "GlideEntitlementAPI" script in the API forum from the "CI Guided Setup" scope.

Re: Help for this error

sergiu_panaite — Mon, 02 Feb 2026 09:39:59 GMT

Follow this article to resolve the error:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0690133

Re: Help for this error

michael78991 — Mon, 15 Jun 2026 21:07:54 GMT

@marcelomsil Did this work for you? I tried following the KB attached above and the error message still pops up. I've written below what values I tried to put into the form. Thanks

Navigate to System Application > Application Cross-Scope Access
Click on New to create a new record
In the form, fill in the following data:
- Target Scope: CI Guided Setup (I also tried Global)
- Target name: GlideEntitlementAPI
- Target type: Script Include
- Operation: Execute API
- Application: CI Guided Setup
- Status: Allowed

Re: Help for this error

Adam43 — Wed, 21 Oct 2026 20:34:27 GMT

Different KB has an attached sys_scope_privelege file that worked for me on this exact error.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1943353