question Re: Write on Embedded Variable in Workplace Case in Developer forum

Write on Embedded Variable in Workplace Case

Will Wood — Thu, 26 Mar 2026 10:07:42 GMT

We have an ask where Workplace Agents are able to update an embedded variable on a submitted case within the Workplace Workspace.

The variable (meeting_date) is currently read-only, and needs to be able to be amended by the agent working on the case, and just this field.

What I have tried so far:

Added the roles ot the Write and Read roles on the Variable and Container records (Unsuccessful)
Created UI Policy to make variable writable (Works in classic UI, not Workspace)
g_form.setReadOnly() doesn't work on Workspaces, tried and works on the Classic, not Workspace
Checked ACLS on the Case table and the question_answer table. Even with correct roles, editing is not possible.

Is this just not possible, or is there something I am missing?

Thanks for any help provided.

pr8172510 — Thu, 26 Mar 2026 10:12:17 GMT

Hi Will,

Yeah — this is one of those Workspace limitations that catches a lot of people.

What you’re seeing is expected: embedded variables (question_answer records) are rendered as read-only in Workspace, even if:

Those approaches only work in the classic UI, not in Workspace.

In Workspace, variables are not handled like normal form fields. They’re rendered through Now Experience components, and:

If the agent needs to edit meeting_date, the cleanest approach is:

This is the most reliable and supported approach.

You can:

Handled via Business Rules or Flow.

Technically possible, but:

Not recommended unless you’re already doing heavy UI customization.

Ankur Bawiskar — Thu, 26 Mar 2026 10:12:33 GMT

is it editable by admin?

Will Wood — Thu, 26 Mar 2026 10:13:57 GMT

Nope!