question Re: Developer Instance Offiine in Developer forum

Developer Instance Offiine

lucasazevedo — Mon, 13 Apr 2026 12:10:31 GMT

Hi everyone, today I tried to start my instance and saw that it's offline. I'm clicking Refresh but nothing happens, is there anything that can be done?

Re: Developer Instance Offiine

Dr Atul G- LNG — Mon, 13 Apr 2026 12:13:01 GMT

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.

If you can wait, let's wait a bit longer.

You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

Re: Developer Instance Offiine

SwamyM — Mon, 13 Apr 2026 12:14:04 GMT

Hi @lucasazevedo ,

Try to close your browser and relaunch the browser to know the actual status of your instance.

Thanks,

Swamy

Re: Developer Instance Offiine

TharaS657398130 — Mon, 13 Apr 2026 12:16:35 GMT

Probably its hibernating. Wait for sometime or if you dont need any data in it release instance and request for new one.

Also try opening the instance in incognito mode - sometimes helps

Re: Developer Instance Offiine

Mohammed8 — Mon, 13 Apr 2026 12:21:06 GMT

Hi @lucasazevedo

Here is article by @GlideFather regarding the problem you are facing, check it

https://www.servicenow.com/community/developer-forum/gf-5-pdi-in-offline-state-resolving-error-502-bad-gateway/td-p/3463598

Re: Developer Instance Offiine

GlideFather — Mon, 13 Apr 2026 12:49:05 GMT

Thank you @Mohammed8 for the call out!

@lucasazevedo, refresh your instance and give it some minutes before retrying...

Re: Developer Instance Offiine

Tanushree Maiti — Mon, 13 Apr 2026 14:54:49 GMT

Hi @lucasazevedo

If more than 24 hours have passed and your instance has not waken up then I recommend to release the instance and requesting a fresh PDI.

As you’re aware, there is no support available for PDI instances.