question How to archive records from Conversation Task and Conversation Message tables? in Developer forum

How to archive records from Conversation Task and Conversation Message tables?

Saraswathi Devi — Tue, 14 Apr 2026 13:33:27 GMT

Hi Community,

We are working on data archiving in ServiceNow and have a question regarding archiving Conversation Task and Conversation Message records.

Currently, we have archive rules in place for Interaction and Interaction Log tables based on conditions like:

state = completed
Closed before 5 years

However, we are unable to find any direct reference or relationship between the Conversation Task / Conversation Message tables with Interaction Log table that would allow us to use Archive Related Records.

Given this limitation:

What is the recommended or supported approach to archive records from Conversation Task and Conversation Message tables?
Are there any best practices or considerations we should be aware of when archiving these conversation-related tables?

Re: How to archive records from Conversation Task and Conversation Message tables?

Tanushree Maiti — Tue, 14 Apr 2026 13:44:30 GMT

1. The preferred way to archive records from the Conversation Task (conversation_task) and Conversation Message (conversation_message) tables in ServiceNow is by using the built-in System Archiving feature.

Refer: Optimizing ServiceNow Data Lifecycle: Archiving, Rotation, and Cleanup Strategies

Data Archiving Walkthrough

2) Refer : ServiceNow Data Archiving: Common Fears, Concerns and How to Resolve Them

Re: How to archive records from Conversation Task and Conversation Message tables?

SaraswathiD8216 — Mon, 04 May 2026 12:15:59 GMT

We are able to see the tables that start with sys_ once they are added to the glide.ui.permitted_tables system property.