question URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked in Developer forum

URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Mohamed H — Fri, 17 Apr 2026 07:07:55 GMT

Hello,

I am currently facing a critical issue with my Personal Developer Instance (PDI), which is now showing as "Offline" and is completely inaccessible.

Instance details:
- Instance: dev304261
- Type: Personal Developer Instance (PDI)
- Version: Zurich
- Status: Offline

Error message:
“We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes.”

This issue has been ongoing and is not resolving.

Context:
I am actively building an AI Governance application for the "Build More with Build Agent" competition, and this instance is critical for:
- completing development
- testing workflows
- finalizing my submission

The issue is currently blocking all progress, and the work is time-sensitive.

Actions already taken:
- Refreshed instance multiple times
- Tried different browsers and incognito mode
- Attempted direct URL access
- Waited for recovery, but status remains Offline

Request:
- Can someone confirm if the instance can be recovered or restarted?
- If not, is there any way to restore or access data from this instance?
- Any guidance on urgent recovery options would be greatly appreciated

Thank you in advance for your help.

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Mohamed H — Fri, 17 Apr 2026 07:16:51 GMT

Adding for visibility: This issue is time-sensitive due to an active Build Agent competition submission. Instance remains Offline and inaccessible.

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Tanushree Maiti — Fri, 17 Apr 2026 07:37:28 GMT

Hi @Mohamed H

If your your Servicenow Developer PDI has been stuck in a "launching," "waking up" or not getting online state for more than 24 hours, then I will advice you to release the instance and request a new one.

As you know there is no support available for PDI.

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Dr Atul G- LNG — Fri, 17 Apr 2026 07:47:51 GMT

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.
If you can wait, let's wait a bit longer.
You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Mohamed H — Fri, 17 Apr 2026 07:51:17 GMT

Hi @Tanushree Maiti,

Thanks for the response.

This issue has not been active for 24 hours.

I was using the instance around 10 to 11 hours ago and completed work on a dashboard during that session. I also have a screenshot confirming successful access and build activity.

The instance stopped working after that and now shows “internal error” when opening.

Releasing the instance would result in full loss of my current work, so I need confirmation on recovery options before taking that step.

I will attach a screenshot of the dashboard for reference.

Thanks @Atul for the earlier support as well.

I will wait for now and hope the instance resolves itself.

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Dr Atul G- LNG — Fri, 17 Apr 2026 09:10:45 GMT

Hi @Mohamed H

Internal error 502? If yes, then it’s an internal issue. Try the following:

Go to Developer Site
Manage Instance
You will see a refresh button—keep refreshing/clicking it, and the instance should come online soon

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Dr Atul G- LNG — Fri, 17 Apr 2026 09:13:33 GMT

Don’t worry, mate—what happened has happened. The issue is not resolved. Keep the thread active by replying once; when it’s fully resolved, close the thread after accepting the correct answer.

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

PedroM563292335 — Fri, 17 Apr 2026 10:10:22 GMT

Sorry for posting here, but I have the same issue and my be related.
Yesterday, I used my PDI, and this morning the instance is offline, and there is a label "Last used: 3 days 19 hours ago", which is incorrect!
I also refreshed a few times and nothing happened. Something happened to these instances !?...

My PDI: dev291353
Version: Zurich
Status: Offline
Build agent: Installed
ServiceNow studio: Installed
App engine studio:Installed

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Dr Atul G- LNG — Fri, 17 Apr 2026 10:23:30 GMT

Hi @PedroM563292335

Please release the instance.

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

GlideFather — Fri, 17 Apr 2026 10:38:44 GMT

Hi @Mohamed H,

that happened to me yesterday too:

It was unavailable for a couple of hours but it started to work after some time. It might have been impacting some unknown amount of PDIs, but check it now it might be already okay.

Also, to know your PDI status check this post I wrote earlier for similar situations:

[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Mohamed H — Fri, 17 Apr 2026 10:49:20 GMT

Hi @GlideFather,

Really appreciate you sharing this.

That is reassuring to hear. I was worried about losing the work I put into my AI Governance application after spending a lot of time on it.

I will check the instance again and keep refreshing.

Appreciate you sharing your experience and the guidance.

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Mohamed H — Fri, 17 Apr 2026 11:31:26 GMT

Hi all,

My instance is back online now.

Thank you all for the support and guidance, I appreciate it.

@PedroM563292335, hope your instance is now resolved as well?

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

Mohamed H — Fri, 17 Apr 2026 11:37:09 GMT

Hi @Dr Atul G- LNG,

I am back in, it is working again. Thank you for your help, I was worried about losing the work I spent a lot of time on.

@PedroM563292335, hope yours is fixed as well.

Re: URGENT: PDI Offline (dev304261) – Build Agent Competition Blocked

PedroM563292335 — Fri, 17 Apr 2026 15:47:47 GMT

Not yet, but i will wait a little longer thank you