question Re: How to set Child Cases related list as default instead of manually setting Child Cases in CSM in Developer forum

How to set Child Cases related list as default instead of manually setting Child Cases in CSM

ServiceNow Use6 — Mon, 04 May 2026 16:03:54 GMT

Hi,

I have a requirement, which says 'if it is feasible and possible to create Drop down menu with child cases in the ALL Records Section in SNOW'.

This is what I have done till now. Picture1 it is a parent case which has one child case. By Default, when I click on the blue arrow, it was showing me SLA (which is default), so I click on the Hamburger icon and select Child Cases. But, we cannot select it every time, so I want to set it to Child Cases by default. Kindly help.

Regards

Suman P.

Re: How to set Child Cases related list as default instead of manually setting Child Cases in CSM

jcmings — Mon, 04 May 2026 16:23:21 GMT

According to the docs, "the platform remembers [the related list you've selected as a] preference and displays the last selected related list for each table when you open another hierarchical list within that table." I am wondering if you're seeing "Child Cases" as greyed out because it's been set as the default?

Re: How to set Child Cases related list as default instead of manually setting Child Cases in CSM

ServiceNow Use6 — Mon, 04 May 2026 16:36:02 GMT

Hi @jcmings,

In the related list of parent, the first one is greyed.

Regards

Suman P.

Re: How to set Child Cases related list as default instead of manually setting Child Cases in CSM

jcmings — Mon, 04 May 2026 20:05:55 GMT

Is it greyed out because it is currently the active related list?

I can offer you another alternative, which is a workaround for what you're trying to do: group by Parent on the case table; this creates a version of the expand/collapse container that you're looking for. If you created a new Module with this grouping established, it could sort of satisfy your requirement.

Best of luck!

Re: How to set Child Cases related list as default instead of manually setting Child Cases in CSM

Vishal Jaswal — Mon, 04 May 2026 21:16:58 GMT

Hello @ServiceNow Use6

Re: How to set Child Cases related list as default instead of manually setting Child Cases in CSM

ServiceNow Use6 — Tue, 05 May 2026 05:10:43 GMT

Hi @Vishal Jaswal,

This is what exactly I did already. You made me confirm it. It is working well.

Regards

Suman P.

Re: How to set Child Cases related list as default instead of manually setting Child Cases in CSM

Vishal Jaswal — Tue, 05 May 2026 16:02:22 GMT

@ServiceNow Use6 Requesting you to close this thread by accepting solution(s) (you can select multiple) so that it helps our fellow community members and ServiceNow learners.