https://www.servicenow.com/community/developer-forum/how-to-modify-the-business-elapsed-time-in-the-slas/m-p/3538382#M1254884 <P>Hello Everyone,<BR /><BR />Currently for one of the Resolution SLA is calculating the Business Elapsed Time as 24 Hrs is equal to 3Days(i.e., 8*3)=1Day, but my requirement is i need to show 8Hrs ie equal to 1Day.<BR /><BR />Please let me know where i can modify to acheive this.<BR /><BR />Thanks in Advance!!</P> Wed, 06 May 2026 12:22:12 GMT Mahesh Pydisett 2026-05-06T12:22:12Z https://www.servicenow.com/community/developer-forum/how-to-modify-the-business-elapsed-time-in-the-slas/m-p/3538382#M1254884 <P>Hello Everyone,<BR /><BR />Currently for one of the Resolution SLA is calculating the Business Elapsed Time as 24 Hrs is equal to 3Days(i.e., 8*3)=1Day, but my requirement is i need to show 8Hrs ie equal to 1Day.<BR /><BR />Please let me know where i can modify to acheive this.<BR /><BR />Thanks in Advance!!</P> Wed, 06 May 2026 12:22:12 GMT https://www.servicenow.com/community/developer-forum/how-to-modify-the-business-elapsed-time-in-the-slas/m-p/3538382#M1254884 Mahesh Pydisett 2026-05-06T12:22:12Z https://www.servicenow.com/community/developer-forum/how-to-modify-the-business-elapsed-time-in-the-slas/m-p/3538477#M1254889 <P>Go to:</P><P>SLA Definition → Your Resolution SLA</P><P>&nbsp;</P><P>Check:</P><P>- Duration Type<BR />- Duration value</P><P>&nbsp;</P><P>If you want 1 business day, set: Duration = 8 hours (NOT 24)</P> Wed, 06 May 2026 14:25:41 GMT https://www.servicenow.com/community/developer-forum/how-to-modify-the-business-elapsed-time-in-the-slas/m-p/3538477#M1254889 maliksneha9 2026-05-06T14:25:41Z