question Re: hyper link in showFieldMsg on load client script in Developer forum

hyper link in showFieldMsg on load client script

Alon Grod — Tue, 16 Jun 2026 06:44:23 GMT

How can I add hyper link using onLoad client script and

g_form.showFieldMsg

(for example the user will see 'click here' and it will redirect to google)

My field name is: u_priferia

table name: sn_slm_case

Re: hyper link in showFieldMsg on load client script

Tanushree Maiti — Tue, 16 Jun 2026 07:02:14 GMT

Hi @Alon Grod

By default, ServiceNow's g_form.showFieldMsg treats text as plain string and escapes HTML tags.

OOB it is not supported.

You need to write an onLoad Client Script that pushes a placeholder message and dynamically updates the DOM element ( DOM is not recommended).

Refer for DOM onload script:

https://www.servicenow.com/community/itsm-forum/need-help-in-adding-a-link-in-string-type-field/td-p/640180

Re: hyper link in showFieldMsg on load client script

Aditya_hublikar — Tue, 16 Jun 2026 08:40:33 GMT

Hello @Alon Grod ,

Here it look like :

You can try this code snippet :

Note : uncheck isolated script

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

Re: hyper link in showFieldMsg on load client script

Ankur Bawiskar — Tue, 16 Jun 2026 08:43:49 GMT

@Alon Grod

g_form.showFieldMsg doesn't support HTML so your requirement is not possible

You can inform your customer about this platform limitation and instead show infoMessage on form

Note: There are approaches to achieve this with DOM manipulation but it's not recommended to use

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: hyper link in showFieldMsg on load client script

vaishali231 — Tue, 16 Jun 2026 11:00:44 GMT

Hey @Alon Grod

You can achieve this using DOM manipulation from an onLoad Client Script.

Important: Make sure Isolate Script is unchecked on the Client Script, otherwise DOM APIs such as document.querySelectorAll() will not be accessible.

Note: Direct DOM manipulation is generally not recommended in ServiceNow because DOM elements and CSS classes can change across releases, which may cause scripts to break after upgrades. Where possible, consider supported alternatives such as UI Macros, Formatters, HTML fields, or Workspace components depending on your use case.

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Vaishali Singh

Servicenow Developer
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