https://www.servicenow.com/community/developer-forum/unable-to-trigger-a-custom-now-assist-skill-via-ui-action/m-p/3560109#M1257998 <P>I have a custom skill created for incident form and clicking on the UI OOB skill button does the job but not consistent. It works for some incidents, and it does not work for some. Could not find any table to check the logs where its failing. Could not find any article related to investigate a skill from Now Assist Skill Kit and this one too "<A href="https://www.servicenow.com/community/now-assist-forum/key-tables-used-in-servicenow-agentic-ai-development-migration/m-p/3472625" target="_blank">https://www.servicenow.com/community/now-assist-forum/key-tables-used-in-servicenow-agentic-ai-development-migration/m-p/3472625</A>".</P><P>&nbsp;</P><P>Can someone help with investigation steps. Like which table to start with to understand the skill execution and UI action for the skill.</P><P>&nbsp;</P><P>Error says something like "Could not execute the skill:</P><P>&nbsp;</P> Tue, 16 Jun 2026 17:19:58 GMT Amith Makkuva 2026-06-16T17:19:58Z https://www.servicenow.com/community/developer-forum/unable-to-trigger-a-custom-now-assist-skill-via-ui-action/m-p/3560109#M1257998 <P>I have a custom skill created for incident form and clicking on the UI OOB skill button does the job but not consistent. It works for some incidents, and it does not work for some. Could not find any table to check the logs where its failing. Could not find any article related to investigate a skill from Now Assist Skill Kit and this one too "<A href="https://www.servicenow.com/community/now-assist-forum/key-tables-used-in-servicenow-agentic-ai-development-migration/m-p/3472625" target="_blank">https://www.servicenow.com/community/now-assist-forum/key-tables-used-in-servicenow-agentic-ai-development-migration/m-p/3472625</A>".</P><P>&nbsp;</P><P>Can someone help with investigation steps. Like which table to start with to understand the skill execution and UI action for the skill.</P><P>&nbsp;</P><P>Error says something like "Could not execute the skill:</P><P>&nbsp;</P> Tue, 16 Jun 2026 17:19:58 GMT https://www.servicenow.com/community/developer-forum/unable-to-trigger-a-custom-now-assist-skill-via-ui-action/m-p/3560109#M1257998 Amith Makkuva 2026-06-16T17:19:58Z https://www.servicenow.com/community/developer-forum/unable-to-trigger-a-custom-now-assist-skill-via-ui-action/m-p/3560206#M1258011 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/25431">@Amith Makkuva</a>&nbsp;</P><P>&nbsp;</P><P>Refer these articles /post :</P><P><A class="" href="https://www.servicenow.com/community/now-assist-articles/4-unexpected-ways-now-assist-can-fail-after-an-upgrade-or-patch/ta-p/3558477" target="_blank" rel="noopener">4 unexpected ways Now Assist can fail after an upgrade or patch</A></P><P><A href="https://www.servicenow.com/community/now-assist-forum/unable-to-execute-the-now-assist-oob-skill-even-though-i-have/m-p/3532543" target="_blank" rel="noopener">https://www.servicenow.com/community/now-assist-forum/unable-to-execute-the-now-assist-oob-skill-even-though-i-have/m-p/3532543</A></P><P><A href="https://www.servicenow.com/community/now-assist-forum/error-running-now-assist-builder-skill-quot-there-might-be/m-p/3355738" target="_blank" rel="noopener">https://www.servicenow.com/community/now-assist-forum/error-running-now-assist-builder-skill-quot-there-might-be/m-p/3355738</A></P> Tue, 16 Jun 2026 20:03:25 GMT https://www.servicenow.com/community/developer-forum/unable-to-trigger-a-custom-now-assist-skill-via-ui-action/m-p/3560206#M1258011 Tanushree Maiti 2026-06-16T20:03:25Z