question Re: Unable to access visitor portal in PDI after installing visitor management plugins in Developer forum

Unable to access visitor portal in PDI after installing visitor management plugins

VENKATASAIA8700 — Fri, 10 Jul 2026 07:14:30 GMT

Hi everyone,

I have installed the required workplace service delivery(WSD) and visitor management plugins in my personal developer instance. I can access the visitor host portal and visitor receptionist portal, but i cannot find or access the visitor portal.

According to the servicenow product documentation(see attahced screenshot), the visitor portal should be available. However, i am unable to locate it in my PDI.

Am i missing an additional plugin, configuration, demo data, or specific URL? if anyone has successfully accessed the visitor portal in a PDI, could you please share the required steps?

Thank you!

Re: Unable to access visitor portal in PDI after installing visitor management plugins

Dr Atul G- LNG — Fri, 10 Jul 2026 08:52:47 GMT

Hi @VENKATASAIA8700

Procedure

Open the visit details email that you received for your visit.
In the email, select the visitor portal link.
The visitor portal opens with the login page displayed by default.

Also, please check whether the Visitor Portal is available. You should be able to find it under Portals; it might have the suffix "visitor" in the portal tables.

Re: Unable to access visitor portal in PDI after installing visitor management plugins

VENKATASAIA8700 — Fri, 10 Jul 2026 10:17:38 GMT

Thank you for your response. I checked the Service Portals table (sp_portal), but I don't see any Visitor Portal entry. My question is whether the Visitor Portal is actually supported in a Personal Developer Instance, or if it requires an additional plugin, demo data, or is only available in licensed customer instances. Could you please clarify?

Re: Unable to access visitor portal in PDI after installing visitor management plugins

Dr Atul G- LNG — Fri, 10 Jul 2026 10:33:06 GMT

We can't get the Visitor Portal in PDI. It is available through the Store app.

https://store.servicenow.com/store/app/7df82f2e1be06a50a85b16db234bcbea

Re: Unable to access visitor portal in PDI after installing visitor management plugins

Tanushree Maiti — Fri, 10 Jul 2026 11:23:23 GMT

Hi @VENKATASAIA8700

WSD is having dependency plugin which does not work in PDI.

" the reason the Workplace Service Delivery Suite is blocked is not an issue with your instance specifically. It’s because PDIs do not allow installation of certain Store apps and IntegrationHub spokes that the full suite depends on."

Refer: Can you install Workplace Service Delivery on PDI?

Re: Unable to access visitor portal in PDI after installing visitor management plugins

Tanushree Maiti — Fri, 10 Jul 2026 11:24:56 GMT

Hi @VENKATASAIA8700

Also the visitor portal is part of the Workplace Service Delivery (WSD) suite. The required plugins (like sn_wsd_core and sn_wsd_visitor) are premium features and are not included in the standard PDI baseline.

question Re: Unable to access visitor portal in PDI after installing visitor management plugins in Developer forum

Unable to access visitor portal in PDI after installing visitor management plugins

Re: Unable to access visitor portal in PDI after installing visitor management plugins

Before you begin

Procedure

Re: Unable to access visitor portal in PDI after installing visitor management plugins

Re: Unable to access visitor portal in PDI after installing visitor management plugins

Re: Unable to access visitor portal in PDI after installing visitor management plugins

Re: Unable to access visitor portal in PDI after installing visitor management plugins