question Re: UI action configuration on SOW view in Developer forum

UI action configuration on SOW view

AkshitG90438384 — Wed, 30 Sep 2026 06:18:28 GMT

Hi Fellas,

I hope you all are doing well.

I am recently stuck with a requirement and would love some insights, solutions on it.

There are UI actions on Change Request that are Close or Request Approval. Requirement was to make those button disabled if the assignment group is SAP and the logged in user is not Angela.

If the logged in user is Angela and assignment group is SAP so she can access those UI actions to change the states of the Change Request.

It was easy to configure UI actions for native view but when it comes to SOW view (I am finding hard time)

I will attach screenshots and scripts for the reference.

The scripts Im using for Close UI action is

For request approval 1

For request approval 2

Thanks a lot for your time 🙂

-AK

Re: UI action configuration on SOW view

Ankur Bawiskar — Wed, 30 Sep 2026 06:24:37 GMT

@AkshitG90438384

so what's not working?

what debugging did you do?

Re: UI action configuration on SOW view

AkshitG90438384 — Wed, 30 Sep 2026 06:42:41 GMT

Things are working as expected on Native view.

Buttons are visible on the SOW view but they are not responsive. Nothing happens when I click on it. It just loads for a while.

Re: UI action configuration on SOW view

Tanushree Maiti — Wed, 30 Sep 2026 06:50:09 GMT

Hi @AkshitG90438384

Could you please explain why “Close” or “Request Approval” is not required for your SAP business

For a Change Request in ServiceNow, the “Close” or “Request Approval” UI actions are typically required to control the change lifecycle and ensure proper governance.

Does it mean for "assignment group is SAP and the logged in user is not Angela" - OOB governance set up not needed?

Also plz check this KB for troubleshooting the issue : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1811593

Re: UI action configuration on SOW view

Ankur Bawiskar — Wed, 30 Sep 2026 06:54:37 GMT

@AkshitG90438384

for script to run in workspace you need to write logic in workspace client script

did you add that?

Re: UI action configuration on SOW view

AkshitG90438384 — Wed, 30 Sep 2026 06:54:46 GMT

Hi Tanushree,

Thank you for your response.

Angela is part of the SAP group. She noticed that other team members were closing changes or requesting approvals without properly reviewing them.

As a result, she introduced a requirement that only she can request approvals or close the change.

So whenever a change is created for SAP group. Only she can request approvals or close the changes. For other teams members the button must look disabled.

Re: UI action configuration on SOW view

AkshitG90438384 — Wed, 30 Sep 2026 07:15:51 GMT

Sorry,

My bad.

It's one of the silliest thing one could do. I made a typo in the group sys id which broke the code. 😞