question Receiving error "ReferenceError: 'func' is not defined:" after adding Catalog Client Script in Developer forum

Receiving error "ReferenceError: 'func' is not defined:" after adding Catalog Client Script

Brian155 — Mon, 20 May 2019 20:52:01 GMT

We have a computer replacement request with the requirement that the fulfiller must check a box on a specific task (multiple choice field hidden on the REQ named “need_computer”). The task goes to a dispatch group who will reassign the task to a technician so it can’t be required unless the task is attempting to be closed.

I used the answer here:

https://community.servicenow.com/community?id=community_question&sys_id=9622036ddb98dbc01dcaf3231f96195f

and added this Catalog Client Script:

However, I get this error when I attempt to close the task regardless if I select an option in “need_computer” or not:

Error MessageonSubmit script error: ReferenceError: 'func' is not defined:
function () {
saveAllSelected([ gel(id) ], [ gel(ref) ], ',', '\\', '--None--');
}

Appreciate any help.

Re: Receiving error "ReferenceError: 'func' is not defined:" after adding Catalog Client Script

pavan9885 — Mon, 20 May 2019 20:57:46 GMT

Hi,

Why can't use a Catalog UI policy for this requirement .

https://docs.servicenow.com/bundle/london-it-service-management/page/product/service-catalog-management/task/t_CreatUIPolicyForSvcCalgIt.html

Thanks,

pavan

Note : Please mark my answer correct / helpful so that servicenow will not wip out this question from the community .

Re: Receiving error "ReferenceError: 'func' is not defined:" after adding Catalog Client Script

Brian155 — Mon, 20 May 2019 21:30:37 GMT

That's what I started with. The problem is how do I have it only trigger on Closed Complete when I can't locate the state variable with the filters?

Re: Receiving error "ReferenceError: 'func' is not defined:" after adding Catalog Client Script

pavan9885 — Tue, 21 May 2019 14:26:11 GMT

HI Brain,

you can see the variable names in the filter in the catalog ui policy and also you can write some conditions like when assignment group changes make it mandatory .

Please include the screen shots of the catalog ui policy ur trying to create.

Re: Receiving error "ReferenceError: 'func' is not defined:" after adding Catalog Client Script

Brian155 — Tue, 21 May 2019 19:59:34 GMT

Hi Pavan,

The problem is the catalog task state field isn't available from the REQ Catalog Req Policy

Re: Receiving error "ReferenceError: 'func' is not defined:" after adding Catalog Client Script

Brian155 — Tue, 21 May 2019 20:02:46 GMT

hit the wrong button.

I was able to get it working by moving the need_computer field to the sc_task table, then setting a system UI Policy to only show it on the one task, and another to make it mandatory on close. Then I added a workflow if script to route the ticket accordingly.

The problem was the fields I needed to base this on were not available through the request catalog ui policy.

Thank you for your assistance!

Re: Receiving error "ReferenceError: 'func' is not defined:" after adding Catalog Client Script

pavan9885 — Tue, 21 May 2019 21:20:27 GMT

HI Brain

if my suggestion helps you please mark it as helpful & correct so this question will not be wipped out from the community .