question Public Survey "On Submit" in Developer forum

Public Survey "On Submit"

doernbrackc — Fri, 26 May 2017 20:11:24 GMT

With public surveys there is no TriggerID so you can't sink the response to the record which triggers the survey. Furthermore, since it's a public survey users don't have to log in which again means there is no way of linking the response to the case. What I can do is append the url with &casenum=XXXXX. What I have not been able to do is pull that number into a survey question automatically. There are articles online about this but they appear to be for express.

My new thought is if it's possible to pull this number out of the url using the UI page and when the user clicks submit, the number is sent over along with the response. Clearly when the user clicks the submit button it creates a record in SN for the survey response. Can we not add a field to that same table to hold this case number and send it over as part of the submit action?

I took a look at the UI page and given I'm not a programmer by trade, more of hacker, it looks to be pretty complex. Any thoughts on if this is possible?

Re: Public Survey "On Submit"

Nam Nguyen — Wed, 31 May 2017 04:13:46 GMT

Hi Chris,

If you're using the assessment, you can do the following:

1. Create a new string question, says "Case Number"

2. go into the question in form view (via Survey > Questions)

3. Make sure you're in Assessment View

4. Change "Method" to "Default answer from script"

5. In the Script field, put this: string_result = RP.getParameterValue('casenum') + '';

6. Save and try it

Let me know how you go

Re: Public Survey "On Submit"

doernbrackc — Wed, 31 May 2017 16:04:30 GMT

1. Here is the script that I added on the question. Note I changed the view to "Assessment View"

2. This survey is a public survey, created with the survey designer

3. Url for testing = (https://)welltokinc.service-now.com/assessment_take2.do?sysparm_assessable_type=f7b2c74c4f1e7200ccee42fd0210c774&casenum=CS0005469 . (had to put https in () )

Navigating to this url I get this:

I tired this approach with a non-public survey, no luck. Have you gotten this to work yourself?

Re: Public Survey "On Submit"

Nam Nguyen — Wed, 31 May 2017 22:33:59 GMT

Yup here is the link to my test page and attachment is the xml of that survey

https://dev20971.service-now.com/assessment_take2.do?sysparm_assessable_type=ab2f6902db0332008de5f34ebf9619d8&casenum=456

One note is that when you test it, it is best to paste the link into a fresh new private browser session

If you open the survey link as a logged in user without the casenum, it will create a survey instance for that user with blank case number and thus if you try to open it again, it will refer back to that instance

Re: Public Survey "On Submit"

doernbrackc — Wed, 31 May 2017 22:38:10 GMT

Weird, I could not get this work unless I used Legacy Survey. Would love to see screen shots of your config.

Re: Public Survey "On Submit"

Nam Nguyen — Wed, 31 May 2017 22:51:46 GMT

Here are the screenshots of my config

Everything is pretty much OOB

Re: Public Survey "On Submit"

doernbrackc — Wed, 31 May 2017 22:56:43 GMT

Ok so this is odd but I couldn't get to that last screen shot you show. I had to add the script via the list view.

Then click on the item where I noticed that Dependent Plugin was not set. Once I set it to Core it works. Wow, that was ridiculous. Thanks this is super helpful

Re: Public Survey "On Submit"

Nam Nguyen — Wed, 31 May 2017 23:02:33 GMT

Awesome, glad to have helped.

It's possible that you're in a different view of the form (I think it won't show if you're in Survey View but Assessment should show)

Re: Public Survey "On Submit"

Jaspal Singh — Tue, 26 Sep 2017 05:47:33 GMT

Hi Nam,

I did it but what happens is the URL would first load the hrcasenum value in URL as below:

Once load is completed URL changes as below:

because of which I get value in Project field of survey as blank

Could you suggest what is being missed.

Re: Public Survey "On Submit"

Nam Nguyen — Tue, 26 Sep 2017 06:05:29 GMT

Hi Jaspal,

In your case,I believe you'll need to escape the '&' before hrcasenum to '%26', so the link will be

https://<your-instance>.service-now.com/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=248d214a4f95c700eb44d48e5210c701%26hrcasenum%3D1234

Let me know how you go

Nam

Re: Public Survey "On Submit"

Jaspal Singh — Tue, 26 Sep 2017 06:18:23 GMT

Using that URL does has value but it does not copy that to the survey field.

Re: Public Survey "On Submit"

Jaspal Singh — Tue, 26 Sep 2017 06:51:59 GMT

Tried with all possible options as below but still no luck

Re: Public Survey "On Submit"

abhithen — Thu, 05 Oct 2017 07:41:22 GMT

Hi Nam

May I know what will happen when to the survey page when user is logged in to ServiceNow ?

What I am seeing is, the RP.getParameter doesn/t work when user is logged in

Can you kindly help with this post

Survey - assessment_take2 public page issue

Re: Public Survey "On Submit"

Anjali Priya — Thu, 05 Oct 2023 11:03:31 GMT

Hello @abhithen ,

Did you find any solution to this? It's the same case for me as well. It's working in Private window, but not when the user is logged in.

Re: Public Survey "On Submit"

Gpope — Mon, 16 Sep 2024 19:20:55 GMT

Hi @Jaspal Singh

I know this is too old, but I am at same point you left it here. Was you able to solve this ?

Thanks!

Re: Public Survey "On Submit"

rjpatil — Tue, 22 Apr 2025 14:50:10 GMT

Hii,

I want to know from were "This survey is reference to Case:" this info message is populating in the survey

Re: Public Survey "On Submit"

rjpatil — Tue, 22 Apr 2025 14:52:56 GMT

Hi, Where "This survey is reference to case:" is configured in ServiceNow.

Re: Public Survey "On Submit"

rjpatil — Tue, 22 Apr 2025 14:54:07 GMT

I want to know from where "This survey is reference to case: " is configured in ServiceNow

Re: Public Survey "On Submit"

renegonzale — Tue, 22 Apr 2025 22:36:08 GMT

Ok vamos a investigarlo