question Re: Update Description of a Catalog Item in Developer forum

Update Description of a Catalog Item

ChinthakaWi — Thu, 07 Jul 2022 20:29:56 GMT

I need to update the Description of a Hardware Catalog item, but Short description and Description fields are not editable.

Any idea on doing it?

Re: Update Description of a Catalog Item

Mohith Devatte — Thu, 07 Jul 2022 20:53:18 GMT

Hello,

Please check if there are any UI polices ,ACL's or client script configured on those two fields

Usually these configurations are used to make fields read only

Please accept the solution if you find it helpful

Re: Update Description of a Catalog Item

Aman Kumar S — Thu, 07 Jul 2022 21:00:39 GMT

Hey,

If these are hardware items, they must be linked via your Product Model(cmdb_model) table, and those has to be updated directly from there, and not from the catalog item form.

Go to "Product Catalog" section on the form of Product model and update the description and observe the catalog item description.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

Re: Update Description of a Catalog Item

ChinthakaWi — Thu, 07 Jul 2022 21:26:03 GMT

Hi Aman,

I searched under all Model options in Product Catalog, but it cannot be found there.

Once I open the specific record, the table is appearing as "pc_hardware_cat_item".

Is there any other place I should check?

Thank you

Re: Update Description of a Catalog Item

ChinthakaWi — Thu, 07 Jul 2022 21:27:47 GMT

Hi Mohith,

There are no UI policies, ACLs or Clint Scripts configured for those two fields.

Re: Update Description of a Catalog Item

Aman Kumar S — Thu, 07 Jul 2022 21:32:42 GMT

Please check in "cmdb_hardware_product_model" table

Re: Update Description of a Catalog Item

Mohith Devatte — Thu, 07 Jul 2022 21:33:30 GMT

Hello,

You want to update on catalog item itself or the RITM that got created?

If its on catalog item its my bad , I thought you need to update on RITM

if its on catalog item what @Aman Kumar suggested is correct .If its for RITM check for the above configurations

Re: Update Description of a Catalog Item

ChinthakaWi — Thu, 07 Jul 2022 21:40:22 GMT

There also I'm having the same issue.

In all the places I checked so far, Short Description and Description are read-only.

Re: Update Description of a Catalog Item

ChinthakaWi — Thu, 07 Jul 2022 21:41:09 GMT

I want to make a simple Description update to the Catalog Item itself.

Re: Update Description of a Catalog Item

Aman Kumar S — Thu, 07 Jul 2022 22:10:02 GMT

I am not sure if you have the correct access, if you are an admin you should have access.

So if your hardware is published to catalog, the catalog item forms are read only by design, but you should be able to edit on the "cmdb_hardware_product_model" table or cmdb_model table for that matter.

Refer to following screenshots:

Your catalog item form:

Your Product model form:

Re: Update Description of a Catalog Item

lsaulon — Mon, 18 May 2026 01:00:01 GMT

@ChinthakaWi

How did you achieve this?