question Re: logout button is missing need your help to resume it please ? in Developer forum

logout button is missing need your help to resume it please ?

fali — Tue, 12 Jul 2016 06:21:48 GMT

In my ServiceNow Instance, the Logout button is missing, we are currently into Fuji.

Not Sure how and from where I can get back the Logout button.

Any help is appreciated!!

Re: logout button is missing need your help to resume it please ?

Community Alums — Tue, 12 Jul 2016 10:32:03 GMT

Hi,

May I ask you for a scrreenshot ?

Hamza Berouil

Re: logout button is missing need your help to resume it please ?

Community Alums — Tue, 12 Jul 2016 10:34:25 GMT

Maybe this screenshot wiil help you. It shows you the new place of Logout button in Fuji and Helsinki

Regards,

Hamza

Re: logout button is missing need your help to resume it please ?

Chuck Tomasi — Tue, 12 Jul 2016 10:36:32 GMT

Hi,

Fuji is using UI15, so the above screenshot is not applicable, sorry.

Is this user specific or global to all users?

In a pinch, You can always add "logout.do" to the end of your URL instance name like this:

https://YOURINSTANCENAME.service-now.com/logout.do

Logging out and back in may reset it.

Re: logout button is missing need your help to resume it please ?

Community Alums — Tue, 12 Jul 2016 11:18:54 GMT

Hi Chuck,

Thanks a lot, indeed I mixed Geneva with Fuji !!

Le 12 juil. 2016 12:36, "ctomasi" <community-no-reply@servicenow.com> a

écrit :

<https://community.servicenow.com/?et=watches.email.thread>

logout button is missing need your help to resume it please ?

reply from Chuck Tomasi

<https://community.servicenow.com/people/ctomasi?et=watches.email.thread>

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<https://community.servicenow.com/message/960756?et=watches.email.thread#960756>

Re: logout button is missing need your help to resume it please ?

Chuck Tomasi — Tue, 12 Jul 2016 11:33:15 GMT

No problem. I do it all the time. Especially confusing because UI15 is still available through Helsinki. Some people upgrade and expect the UI to change immediately, when it's our policy to cause as few upgrade impacts on the system and user as possible.

Re: logout button is missing need your help to resume it please ?

fali — Tue, 12 Jul 2016 18:06:11 GMT

Hi Chuk,

I am able to logout using the link https://yourinstancename.service-now.com/logout.do but I do not get the Logout button upon login back again.

I tried to flush my browser cache too but no luck.

Here is the screen shot that has Missing Logout Button, please help?

Re: logout button is missing need your help to resume it please ?

Chuck Tomasi — Tue, 12 Jul 2016 18:19:23 GMT

Interesting. Fuji, Geneva, Helsinki? What release?

I'm wondering if someone stuck something in a UI Script that is getting called globally and having an odd effect.

If Geneva or Helsinki, can you switch to UI16 (you may need to activate the plugin.)

Re: logout button is missing need your help to resume it please ?

Inactive_Us1474 — Tue, 12 Jul 2016 19:14:53 GMT

Hi Ziaul,

Navigate to User Administration << User Preferences.

Check this one user.can.logout and set it to true.

It will enable your Logout button.

Thanks,

Akhil

Hit Like/Helpful/Correct if applicable.

http://wiki.servicenow.com/index.php?title=Removing_the_Logout_Button#gsc.tab=0

Re: logout button is missing need your help to resume it please ?

Chuck Tomasi — Tue, 12 Jul 2016 19:19:22 GMT

Nice work! I'm surprised we have a feature/property like that!

Re: logout button is missing need your help to resume it please ?

fali — Wed, 13 Jul 2016 16:52:26 GMT

user.can.logout is already marked as True, so not sure where what else can we check to get the logout button.

Re: logout button is missing need your help to resume it please ?

Inactive_Us1474 — Wed, 13 Jul 2016 17:23:04 GMT

Just logout and login again. Logout using the above method.

Re: logout button is missing need your help to resume it please ?

Pradeep Sharma — Wed, 13 Jul 2016 17:30:17 GMT

Hi Ziaul,

Please refer below link for more info.

Removing the Logout Button - ServiceNow Wiki

Re: logout button is missing need your help to resume it please ?

Mwatkins — Wed, 13 Jul 2016 18:04:51 GMT

Hi Ziaul,

You mentioned that you've already confirmed that the user.can.logout is set to true.

Did you make sure that the user.can.logout user preference you were looking at was the preference for the user who is experiencing the issue? In other words, did you confirm that the User field in the User Preference said "Ziaul Hoda"?

If there is no specific "user" user preference for the affected user then a "system" user preference will take precedence. A "system" user preference is a record in the same table as all the other user preferences (sys_user_preference) but it has no value in the "User" field and has the "System" checkbox set to true. If your user has no "user" user preference then you should find and change the "system" user preference.

Finally, like Akhil mentioned, after changing a user preference you will need to logout and log back in, because user preferences are cached with your session.

Regards, Matthew

Re: logout button is missing need your help to resume it please ?

fali — Thu, 14 Jul 2016 18:47:49 GMT

I got the Logout Button back now!!

I went to sys_user_preference.list from the navigation, then with Name I search sys_user_preference

Went to user.can.logout and deleted this record and flush my cache, logged back again and re created the user.can.logout with system checked and value as True.

Now logout and logback in and got the Logout Button.

Thanks every one for your guidance

Re: logout button is missing need your help to resume it please ?

Chuck Tomasi — Thu, 14 Jul 2016 18:53:43 GMT

Hi,

I'm glad you got your issue resolved. Please mark it as correct so that others with the same question can find it quickly in the future and that it gets removed from the Unanswered list. Thank you