question Re: How to hide an incident state (canceled) from the list view? in Developer forum

How to hide an incident state (canceled) from the list view?

Jesus Nava — Fri, 01 Jul 2022 17:25:06 GMT

Hello experts, please I need your help, how can I hide the choice canceled from the "state" dropdown from the list view?

Thank you

Re: How to hide an incident state (canceled) from the list view?

Palak Gupta — Fri, 01 Jul 2022 17:34:13 GMT

Hi there!

Do you want to hide this drop down value only for list view or also for form view?

Regards,

Palak

Re: How to hide an incident state (canceled) from the list view?

Jesus Nava — Fri, 01 Jul 2022 17:48:28 GMT

Hello Palak,

I already hid it from the form view using a UI policy but cannot find a way to hide it from the list view,

Regards

Re: How to hide an incident state (canceled) from the list view?

Palak Gupta — Fri, 01 Jul 2022 18:01:41 GMT

Hello,

If you don't need "Cancelled" option you can make this choice as "Inactive-true" for incident table record.

Re: How to hide an incident state (canceled) from the list view?

Community Alums — Fri, 01 Jul 2022 18:05:35 GMT

Hi, You can use below client script, function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; if (newValue == "take value of cancel") { alert("You cannot change the state to Closed from the list view."); saveAndClose = false; } callback(saveAndClose); } Hope this will help.

Re: How to hide an incident state (canceled) from the list view?

Jesus Nava — Fri, 01 Jul 2022 18:06:28 GMT

is there a way just to hide it from there? the issue is that if I set it as inactive it will also be inactive in the form, I just need to hide it from the list view

Regards

Re: How to hide an incident state (canceled) from the list view?

Palak Gupta — Fri, 01 Jul 2022 18:11:57 GMT

okay, then you can write onCellEdit client script to achieve that.

Re: How to hide an incident state (canceled) from the list view?

Jesus Nava — Fri, 01 Jul 2022 18:53:40 GMT

Hello Abhay, I have this:

Field Name: cancel

function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
var saveAndClose = true;
//Type appropriate comment here, and begin script below
if(newValue == '8'){
alert("You cannot change the status from the list view"),
saveAndClose = false;}
}
callback(saveAndClose);

but now from the list view that field is uneditable, am I doing something wrong?

Re: How to hide an incident state (canceled) from the list view?

Palak Gupta — Mon, 04 Jul 2022 10:00:35 GMT

Hi @Jesus Nava

May I ask why are you taking field name as "Cancel"?

Regards,

Palak

Re: How to hide an incident state (canceled) from the list view?

Community Alums — Mon, 04 Jul 2022 14:04:17 GMT

@Jesus Nava same script i have used & tested , able to edit on list view and change any state except cancel, working code on my PDI

function onCellEdit(sysIDs, table, oldValues, newValue, callback) {
var saveAndClose = true;
if (newValue == 😎 {
alert("You cannot change the state to Closed from the list view.");
saveAndClose = false;
}
callback(saveAndClose);
}

Re: How to hide an incident state (canceled) from the list view?

Jesus Nava — Mon, 04 Jul 2022 15:35:38 GMT

Sorry my bad, the field name I selected is State, not Cancel

Re: How to hide an incident state (canceled) from the list view?

Jesus Nava — Mon, 04 Jul 2022 15:44:07 GMT

I had an error in the script, fixed it and worked, thank you!!

Re: How to hide an incident state (canceled) from the list view?

BrunoPer — Wed, 27 May 2026 10:19:38 GMT

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