question Re: Integration request list (Post your desired integrations here!) in Developer forum

Integration request list (Post your desired integrations here!)

lawrence_eng — Fri, 05 Aug 2011 17:57:19 GMT

If there's a custom integration that you're interested in, please post a comment below to see if anyone else has done it (or is similarly interested).

Before you post, you probably want to check the List of Available Integrations

(I'll make updates as people post comments below)

Requests

VTiger (requested by davidp)
Nimsoft (Unified Manager Integration with Nimsoft Unified Manager >requested by ajhijats)
@Task (Integration between service now and AtTask@Task PPM solution>requested by sreed)
RoboHelp 8 (requested by MFeterl below)
Advocate (Solarwind) (requested by Quyen below)
HP Sitescope (soap) (requested by marcusfly, with more details below)
Opsview (rest api) (requested by marcusfly, with more details below)
HP Business Availability Center (BAC) (requested by marcusfly, with more details below)
Nagios (requested by marcusfly, with more details below)
HP SIM (requested by marcusfly, with more details below)
Microsoft Team Foundation Server (TFS) (requested by marcusfly, with more details below)
JDE (requested by marcusfly, with more details below)
Dell DRAC lights out software (requested by marcusfly, with more details below)
HP ILO (requested by marcusfly, with more details below)
Sharepoint (requested by b-rad, jonsapyta, imapuzzl, HugoFirst, emerkle, and Slava below)
JDBC connector (requested by william.wong below)
Documentum (requested by william.wong below)
Subversion (requested by william.wong, HugoFirst, asimpkin, and pbeesley below)
Github (requested by william.wong, kevin.gravois, asimpkin, and tt.bong below)
HP Quality Center (requested by william.wong below)
Maven (requested by william.wong below)
Ant (requested by william.wong below)
Jenkins (requested by william.wong below)
Selenium (requested by william.wong below)
Fitnesse (requested by william.wong below)
Jmeter (requested by william.wong below)
~~EMC ControlCenter~~ EMC Symmetrix (requested by fransl below)
HP Insight Manager (requested by jbetanco)
Oracle Enterprise Manager (requested by ravikanth0907 below)
BMC Patrol Enterprise Manager (requested by ravikanth0907 below)
Cisco Call Manager (requested by Quyen and emerkle below)
HP Quality Center and Deployment Manager (requested by bigblue below)
Bugzilla (requested by dressman)
Orion Solarwinds-monitoring (requested by emerkle and AEC below)
Microsoft Office communcation server/Lync- IM/Presence/Call control/Desktop sharing (requested by emerkle below)
BMC addm (Discovery tool) (requested by ajloud)
Tripwire (requested by budati)
Quickbooks On-Line (requested by Bill.Collins, with more details below)
IBM Rational ClearQuest (requested by royat12 below)
Microsoft Team Foundation Server (TFS) (requested by fitless below)
BMC Bladelogic Configuration Automation (requested by amkatulak below)
Lync (requested by stbrandt, jonsapyta, shill, joshjbond, randrews, joe, alpercanpolat, ccombe, kevin.gravois, and alexdan1 below)
FM:Systems facilities management (requested by hazyitsm below)
Daptiv (requested by Debbie Rogers below)
Solarwinds (requested by rhether, jonsapyta, andrewhilton, and AEC below)
Jira (requested by HugoFirst and JohnJasinski below)
Qualys (requested by Nicole Laprise below)
JDE (requested by VronSvcNow below)
EPM Live (requested by williamsun below)
OIM Oralce Identity Management (requested by wjhoff below)
cXML PunchOut (requested by greggeorge below)
Kaseya 6.3 (requested by jmandle below)
VMWare (requested by pciarfella and LarryHerrmann below)
CTI integration with Simple Signal (requested by davidp below)
HP StorageWorks (requested by Larry Herrmann below)
BBCA (requested by anant_singhal below)
Avaya - CTI Integration (requested by ramkutva below)
IBM Sametime integration with Chat (requested by CoryLongman below)
Networked Helpdesk (requested by craigtalbert below)
BPPM (requested by SHA below)
MediaWiki (requested by justforservicenow below)
New Relic (requested by KonstantinB below)
Openscape Contact Center Enterprise (requested by sach below)
Salesforce (requested by JohnJasinski below)
NetSuite (requested by clarkson93 below)
HP Network Node Manager (requested by catchdini below)
HP Service Manager (requested by catchdini below)

Re: Integration request list (Post your desired integrations here!)

john_andersen — Fri, 05 Aug 2011 18:38:29 GMT

Regarding vtiger...I have integrated with vtiger before with a custom web product (not ServiceNow). I performed the integration via SOAP Web Services. ServiceNow has an extensive integration capability with sending and receiving SOAP message and would recommend that you take your integration in that direction.

Re: Integration request list (Post your desired integrations here!)

MFeterl — Tue, 23 Aug 2011 20:16:02 GMT

Integration with RoboHelp 8. Updating certian Incident fields with data from the RoboHelp artical.

Re: Integration request list (Post your desired integrations here!)

Quyen1 — Wed, 31 Aug 2011 15:01:24 GMT

Integration with Advocate (Solarwind)?

Re: Integration request list (Post your desired integrations here!)

Marcus Fly — Wed, 31 Aug 2011 17:11:45 GMT

I would like to see more integrations with monitoring tools but have listed out a few others I think would be valuable, such as...

Monitoring Tools
1. HP Sitescope (soap)
2. Opsview (rest api)
3. HP Business Availability Center (BAC)
4. Nagios
5. HP SIM

Bug Tracking:
1. Microsoft Team Foundation Server (TFS)

Financial:
1. JDE

Discovery/Servers:
1. Dell DRAC lights out software
2. HP ILO

Random:
1. Also to add monitoring Event Consolidator where monitoring soultions can send its errors via many methods soap, snmp to a mid server to pass into the queue, etc... Once received it adds it to the event consolidator for a "Noc Technician" or Service Desk to investigate and create an incident right from that queue.

Hope this helps add to your list, email me if you have any questions about these.

Thank you,

Re: Integration request list (Post your desired integrations here!)

lawrence_eng — Wed, 31 Aug 2011 17:41:14 GMT

Thanks, Marcus and Quyen. The list has been updated.

Re: Integration request list (Post your desired integrations here!)

Brad Tilton — Wed, 31 Aug 2011 20:16:27 GMT

Sharepoint. I've seen this request on the community a few times but have never seen any examples of a working integration.

Re: Integration request list (Post your desired integrations here!)

jonsapyta — Wed, 31 Aug 2011 21:11:51 GMT

Solarwinds and SharePoint would be helpful.

Re: Integration request list (Post your desired integrations here!)

william_wong — Fri, 02 Sep 2011 05:13:03 GMT

Data:
There is currently an ODBC connector to Service-Now but that only runs on Windows platforms. I would like to see a JDBC connector that allows read access to Service-Now objects. Tried ODBC-JDBC adapter but without success. This opens up other integration possibilities such as data warehouse, ETLs, JDBC clients, etc

Document or CMS:
Documentum, SharePoint for those policies, procedures, knowledge......

Version Control Systems:
Subversion, Github for those JavaScripts, 'Jelly beans' and Update Sets

Testing/build tools:
HP Quality Center, Maven, Ant, Jenkins for those scripts and Update Sets again...

Automated Testing:
Selenium, Fitnesse, Jmeter - some working scripts will be very useful for those regression tests. I did some prototyping with Jmeter and selenium but not easy. I would like to hear how Service-Now performs regression testing every time they release a build.

Thanks.

Re: Integration request list (Post your desired integrations here!)

fransl — Fri, 16 Sep 2011 10:58:25 GMT

I'd like some form of integration with EMC ControlCenter. Been going through the integration list and it seems there's nothing in the way of integrating with any storage devices or storage device management software. We're in the process of kicking off Configuration Management and this is one of the last missing pieces in terms of discovery.

Re: Integration request list (Post your desired integrations here!)

fransl — Mon, 26 Sep 2011 09:00:29 GMT

I'd like to modify my request Around EMC ControlCenter to be specific to EMC Symmetrix please?

Re: Integration request list (Post your desired integrations here!)

lawrence_eng — Mon, 26 Sep 2011 18:48:01 GMT

fransl: I made the change. Please let me know if I didn't get it right.

Re: Integration request list (Post your desired integrations here!)

AJ Simpkin1 — Wed, 28 Sep 2011 23:26:26 GMT

Subversion

Re: Integration request list (Post your desired integrations here!)

ravikanth0907 — Wed, 19 Oct 2011 14:38:00 GMT

I would like to have custom integration for Oracle Enterprise Manager and also with BMC Patrol Enterprise Manager

Re: Integration request list (Post your desired integrations here!)

Quyen1 — Wed, 19 Oct 2011 14:53:08 GMT

Cisco Call Manager

Re: Integration request list (Post your desired integrations here!)

AJ Simpkin1 — Fri, 28 Oct 2011 18:57:06 GMT

BlueWorksLive BPMN notation import into workflows.
maybe not the specifics, but at least the framework of a process.
https://www.blueworkslive.com

Re: Integration request list (Post your desired integrations here!)

AJ Simpkin1 — Fri, 28 Oct 2011 18:59:43 GMT

I'll second Sharepoint
... and Nagios
bump subversion up the list 🙂

Re: Integration request list (Post your desired integrations here!)

Tom157 — Thu, 03 Nov 2011 14:14:03 GMT

Anyone done any integration with Cisco Call Manager?

Re: Integration request list (Post your desired integrations here!)

bigblue — Tue, 15 Nov 2011 15:53:23 GMT

HP Quality Center and Deployment Manager

Re: Integration request list (Post your desired integrations here!)

emerkle — Mon, 12 Dec 2011 19:56:27 GMT

Microsoft Office communcation server/Lync- IM/Presence/Call control/Desktop sharing