question Re: How to disable email notifications completely from instance ? in Developer forum

How to disable email notifications completely from instance ?

sunthosh — Wed, 18 Oct 2017 13:25:12 GMT

I need to stop all email notifications form the instance, how can we do that

Re: How to disable email notifications completely from instance ?

Jaspal Singh — Wed, 18 Oct 2017 13:26:20 GMT

Hi Hari,

Look for System Properties >> Email Properties. Configure inbound & outbound accordingly.

Re: How to disable email notifications completely from instance ?

Chuck Tomasi — Wed, 18 Oct 2017 13:29:36 GMT

Hi Hari,

Turning the Inbound and Outbound properties off will disable it completely. I'm curious WHY you want to do this?

A common scenario is to prevent outgoing message from a subprod system going to "real" users. In that case, you can use a dummy address and use the property

to redirect all outbound to a single target address.

Email properties

Re: How to disable email notifications completely from instance ?

sunthosh — Wed, 18 Oct 2017 14:34:42 GMT

yes, that is one great idea, thanks Chuck for the detailed information.

Re: How to disable email notifications completely from instance ?

sunthosh — Wed, 18 Oct 2017 14:38:51 GMT

Chuck, can you please let me know how to increase the transition count in change workflow. So that the change does not gets cancelled.

Re: How to disable email notifications completely from instance ?

Chuck Tomasi — Fri, 20 Oct 2017 15:15:38 GMT

In the workflow properties, you will find a maximum activity count. (don't forget to checkout the workflow first if you plan to make these changes.)

Under the Activities tab, you should see Max Activity Count. Increase the number, but don't go crazy (e.g. 10000 is a bad idea.)

Save your changes and publish the workflow.

Re: How to disable email notifications completely from instance ?

sunthosh — Fri, 20 Oct 2017 15:53:18 GMT

Thanks for the perfect steps Chuck, i find it is not editable. Can you help on it ?

Re: How to disable email notifications completely from instance ?

Chuck Tomasi — Fri, 20 Oct 2017 18:39:52 GMT

Did you remember to check out the workflow?

it's under the same menu as Propeties. The banner bar (with the workflow name) would include "Checked out by..." if it were

Re: How to disable email notifications completely from instance ?

sunthosh — Mon, 23 Oct 2017 11:06:35 GMT

You rocked again !!

Re: How to disable email notifications completely from instance ?

sunthosh — Wed, 25 Oct 2017 10:00:45 GMT

Chuck, can you let me know how to get the transaction activity count for all the change request logged.

thanks

Re: How to disable email notifications completely from instance ?

Chuck Tomasi — Wed, 25 Oct 2017 13:49:06 GMT

HI Hari,

I'm glad you got your original question answered. If you wouldn't mind, please mark it Correct so others with the same question can find it easily.

That being said, can you elaborate on what are looking for in the transaction activity? I'm not exactly sure what you are referring to. Screenshots would help.

If this isn't related to the email question originally posed, I suggest starting a new thread to increase visibility (get more people than just me looking at it) plus make it easier for others to find in the future.

Re: How to disable email notifications completely from instance ?

sunthosh — Wed, 25 Oct 2017 14:38:50 GMT

sure will make the correct answer, what i required was -

To get a report to find out the no of transaction activity count for all change raised.

Re: How to disable email notifications completely from instance ?

Chuck Tomasi — Wed, 25 Oct 2017 14:47:47 GMT

Transition history is kept in the table wf_transition_history. Start by going here:

From there, click any column heading and make a simple report:

Now set up your report type and filter to get the records you want. This may be done either via selecting specific contexts (where the transition came from) or by dot-walking to related records. You may need to do a bit of digging around.

Re: How to disable email notifications completely from instance ?

sunthosh — Wed, 25 Oct 2017 16:07:40 GMT

Thanks for the update, here I do not fine the count details. Can you check please

Re: How to disable email notifications completely from instance ?

Chuck Tomasi — Wed, 25 Oct 2017 16:37:22 GMT

Use a report type of bar, for example, and group by context. You can then aggregate by count. Aggregation is not available in a list report.

Re: How to disable email notifications completely from instance ?

David Pleasanc1 — Thu, 18 Jun 2020 23:46:57 GMT

Okay, I am asking to verify I am understanding this correctly. (If I am wrong, I'll end up sending 100s of email notifications to ordinary users for test and development activity, which will have a very bad affect on user's opinions of the platform).

Does merely populating this field force all Service Now generated SMTP messages to be sent only to the email address listed in this configuration property "glide.email.test.user"?

I am testing this as well, but would like to hear from some others who've had more experience.

Re: How to disable email notifications completely from instance ?

Adam Rich — Wed, 02 Aug 2023 13:58:01 GMT

Chuck I'm curious of your opinion on this, I need to do an update on our production instance that deletes a table and re-adds it this would cause a ton of emails to go out to end users and I want to prevent that. Do you think that this would be suitable to temporarily disable outbound emails from servicenow?