question UI action condition to check whether the user in the owned by field has role hl_help in Developer forum

UI action condition to check whether the user in the owned by field has role hl_help

anto — Tue, 06 Oct 2015 04:28:58 GMT

I want to display help button in incident form only when the user in the owned by field has role hl_help.

the owned by field is in incident table.

I just tried this condition but it doesnt work

current.u_owned_by.role=="hl_help"

Thanks in advance

Re: UI action condition to check whether the user in the owned by field has role hl_help

Pradeep Sharma — Tue, 06 Oct 2015 04:34:02 GMT

Hi Joshwa,

Is the role field populated on the sys_user table. The best way would be to write a script include and then return true or false based on the validation.

Please let me know if you have any questions.

Re: UI action condition to check whether the user in the owned by field has role hl_help

paulmorris — Tue, 06 Oct 2015 04:47:02 GMT

current.u_owned_by.role=="hl_help"

That won't work as Roles are stored in the many to many table "sys_user_has_role".

Luckily enough ServiceNow provide us with the GlideUser API to do this without needed to query the database directly.

See http://wiki.servicenow.com/index.php?title=Getting_a_User_Object#gsc.tab=0

Line by line:

var glideUser = gs.getUser();


var ownedByUser = glideUser. getUserByID( current.u_owned_by.user_name);


var hasRole = ownedByUser.hasRole('hl_help');

As Pradeep has suggested, throw this in a script include and call it in your condition field.

Script Include

Script Includes - ServiceNow Wiki

You could then end up with something like

Script Include

UIActionConditionHelper.userHasRole = function(role, user_name) {


   var glideUser = gs.getUser();


   var ownedByUser = glideUser. getUserByID(user_name);


   var hasRole = ownedByUser.hasRole(role);


   return hadRole;


};


var UIActionConditionHelper = Class.create();

UIAction Condition

UIActionConditionHelper.userHasRole('hl_help',current.owned_by.user_name);

Re: UI action condition to check whether the user in the owned by field has role hl_help

anto — Tue, 06 Oct 2015 05:18:26 GMT

Thank you Pradeep/Paul.

Great Learning...

Everyday you guys are teaching me something

Thanks for your wonderfull help

Cheers..