question Adding a Widget/Formatter to Agent Workspace on Madrid in Developer forum

Adding a Widget/Formatter to Agent Workspace on Madrid

Jace Benson — Wed, 30 Jan 2019 16:19:34 GMT

So I want to try to add a custom element on agent workspace. However I'm not sure this is possible yet, I'm not having success so I thought I'd ask.

Here's what I've tried on my PDI;

Adding a UI Macro, Formatter[type=formatter], and then adding the formatter on the form view "Workspace"
Adding a UI Macro, Formatter[type=component], and then adding the formatter on the form view "Workspace"

I am not sure if there's a way to add a SP Widget to the form but that would work too.

In anycase if anyone has any ideas let me know.

Re: Adding a Widget/Formatter to Agent Workspace on Madrid

SMD1 — Fri, 05 Jul 2019 09:56:53 GMT

Hello,

I am also facing the similar issue, if you have found the solution, can you please share the solutions.

Thanks

SMD

Re: Adding a Widget/Formatter to Agent Workspace on Madrid

abel91740 — Mon, 09 Sep 2019 20:41:23 GMT

Hi there

We have the same issue, and would like to know if you found the solution or recommendation

Thank you

Yang

Re: Adding a Widget/Formatter to Agent Workspace on Madrid

JC Icaro1 — Tue, 17 Sep 2019 01:44:49 GMT

I think the only thing you can do right now is to create a Client UI Action which invokes a modal. The modal can show a UI Page or Service Portal page. Here's a sample Workspace Client Script.

function onClick(g_form) {
	var url = '/custom_ui_page.do?' + 
		'sysparm_table_name=' + g_form.getTableName() + 
		'&sysparm_number=' + g_form.getValue('number') + 
		'&sysparm_sys_id=' + g_form.getUniqueValue();
	g_modal.showFrame({
		url: url,
		title: 'Custom UI Page',
		size: 'lg'
	});
}

Re: Adding a Widget/Formatter to Agent Workspace on Madrid

Gaurav Pai2 — Wed, 15 Jul 2020 15:47:39 GMT

Hi JC, Thanks for the code. This was pretty helpful to have a overlay screen in workspace. However, is there any documentation for the g_modal API? I couldn't find it. I need to understand if i could have a custom dimensions (width & height) defined. Also, if there is property to define its position not being fixed i.e.the agent can move it through the screen

Re: Adding a Widget/Formatter to Agent Workspace on Madrid

Fathima6 — Thu, 01 Oct 2020 07:54:20 GMT

@JC Icaro How do you call widget in this url?

Re: Adding a Widget/Formatter to Agent Workspace on Madrid

JC Icaro1 — Sat, 03 Oct 2020 20:28:54 GMT

I think you will need to put your widget into an sp page and then form a url referencing your service portal page within a service portal instead of the UI page URL, eg. /sp?...

Re: Adding a Widget/Formatter to Agent Workspace on Madrid

ty_roach — Fri, 27 Nov 2020 20:14:57 GMT

Struggling with this one. We've got a Formatter (UI Macro) that contains angularJS. Works great in classic (Platform) UI and we've got a portal widget that presents the same info on portal pages and now we're trying to get it to work in Agent Workspace.

I created a UI Page that invokes our UI Macro, but that doesn't work. The modal partially display, but content from the UI Macro (called from the UI Page) never makes it there. In fact, I put a jslog('hello world'); line of code at the top of our angular logic and it never shows in the console window.

Wondering if I should switch gears and investigate having the modal display our portal widget? Can that even be done and if so, how?

Thanks in advance experts!