question Reset a workflow Change Request - Normal in dev instance in Developer forum

Reset a workflow Change Request - Normal in dev instance

frappe — Fri, 08 Jul 2016 17:53:05 GMT

I want to create a UI action for the user to unsubmit their request for approval. I dug around and found a few references but am stuck.

The code below seems to be working as far as removing the approvals. The problem I'm having is that the workflow which is the default dev instance workflow named Change Request - Normal is not resetting and there's no longer an reference link to "Show workflow". My assumption would be that the workflow was reset and the state of the change would go back to New, currently is stays in Assess.

var comment = 'Change Owner decided to un-request approval'; //written to the approval_history

if (checkResetConditions()) {

// create a global variable lock on the current record

// this will prevent triggering a second reset while the first reset is still in progress

// lock will be release in a late running business rule called 'Workflow Release Lock'

chg_wf_lock = new GlideRecordLock(current);

chg_wf_lock.setSpinWait(50); //wait for lock

if (chg_wf_lock.get()) {

gs.print('Locking the ' + current.getDisplayValue() + ' during the workflow reset');

//Delete all of the existing approvals for the change and restart the workflow to create new approvals

// NOTE: the code below came from SNC — Approval Reset Conditions so if it's not accurate you may want to update in a future release.

// NOTE: I also tried adding "new Workflow().restartWorkflow(current);" after the first line below as it seemed missing but that didn't work either.

new WorkflowApprovalUtils().reset(current, comment);

gs.addInfoMessage('Workflow has been reset. All approvals have been deleted.');

}

function checkResetConditions() {

var doReset = true;

doReset = true; //enable the reset

return doReset;

}

Re: Reset a workflow Change Request - Normal in dev instance

Chuck Tomasi — Fri, 08 Jul 2016 17:57:14 GMT

Hi Kristin,

There's a lot of extra (dangerous) stuff in that script you don't need to be concerned with. You should look at using :

new Workflow().restartWorkflow(current, false);

You'll also want to update

current.state = 1; // Adjust to your default state as needed.

Reference: Workflow Script - ServiceNow Wiki

Re: Reset a workflow Change Request - Normal in dev instance

Pradeep Sharma — Fri, 08 Jul 2016 17:58:43 GMT

HI Kristin,

Please check 3.18 here for restart workflow

Workflow Script - ServiceNow Wiki

Re: Reset a workflow Change Request - Normal in dev instance

frappe — Fri, 08 Jul 2016 18:10:21 GMT

Ok, thanks. Remember I got the dangerous stuff from the out of box SNC - Approval Reset Conditions in the out of box dev instance so if it's dangerous you might want to make it undangerous. Can you send me the suggested script? Not sure what dangerous stuff to remove ... I'm assuming it's the lock?

Re: Reset a workflow Change Request - Normal in dev instance

Chuck Tomasi — Fri, 08 Jul 2016 18:14:59 GMT

Hi Kristin,

I'd go with something like this *untested* UI action script:

current.comments = 'Change Owner decided to un-request approval';

current.state = 1; // update the 1 to your desired state;

current.update();

//mark all existing approvals for the change as 'cancelled' and restart the workflow to create new approvals

//where current is a task record with a workflow context

new WorkflowApprovalUtils().cancelAll(current, comment);

new Workflow().restartWorkflow(current);

gs.addInfoMessage('Change request reset');

action.setRedirectURL(current);

//Sorry about the funky coloring - copy/paste

Re: Reset a workflow Change Request - Normal in dev instance

frappe — Fri, 08 Jul 2016 18:20:07 GMT

This worked !!! And was much easier to understand, thank you very much.

Re: Reset a workflow Change Request - Normal in dev instance

frappe — Fri, 08 Jul 2016 18:20:50 GMT

Thanks for your responses too Pradeep, much appreciated, ...are you guys in a competition?

Re: Reset a workflow Change Request - Normal in dev instance

Chuck Tomasi — Fri, 08 Jul 2016 18:23:54 GMT

Well... It's not much of a competition when Pradeep is nearly 50,000 points ahead of me, but that gap is gradually decreasing.

"Proof that gamification works!" -- Dave Slusher, TechNow Ep27

Re: Reset a workflow Change Request - Normal in dev instance

Pradeep Sharma — Fri, 08 Jul 2016 18:26:34 GMT

Friendly competition

Re: Reset a workflow Change Request - Normal in dev instance

frappe — Fri, 08 Jul 2016 18:40:33 GMT

PS: I spoke a little too soon but for what it's worth this code worked if I wanted to delete all requests on the change and reset the status to New:

current.comments = 'Change Owner decided to un-request approval';

current.state = -5; // set state back to New

current.update();

//Delete all existing approvals for the change and restart the workflow to create new approvals

new WorkflowApprovalUtils().reset(current);

new Workflow().restartWorkflow(current);

gs.addInfoMessage('Change request reset');

action.setRedirectURL(current);

Re: Reset a workflow Change Request - Normal in dev instance

Chuck Tomasi — Fri, 08 Jul 2016 18:42:51 GMT

Hi Kristin,

Do we need to make some changes or is that your final version of what I gave you (adapted to meet your requirements)?

Re: Reset a workflow Change Request - Normal in dev instance

frappe — Fri, 08 Jul 2016 18:53:01 GMT

I am not a developer these days but I'm learning fast ... so not sure

Original line:

new WorkflowApprovalUtils().cancelAll(current, comment);

In my version I changed cancelAll to reset to meet my requirements but that did not work either until until I also removed comment next to the word current.

new WorkflowApprovalUtils().reset(current);

Re: Reset a workflow Change Request - Normal in dev instance

Rishi23 — Sat, 09 Jan 2021 17:18:39 GMT

Hey Chuck ,

Even i have the same requirement and i used the above Ui action script but it did not run .

Any modifications or suggestions please ?

Thanks in advance .

Regards,

Rishi