question Re: How to remove standard from the article template in newyork? in Developer forum

How to remove standard from the article template in newyork?

Rahul Gupta — Sun, 17 Nov 2019 13:17:55 GMT

I wanted to remove the standard option from the select article template under knowledge category .

Please help me .!!

Re: How to remove standard from the article template in newyork?

RudhraKAM — Sun, 17 Nov 2019 14:37:22 GMT

go to Knowledge > Administration > Article Templates. and set the active to false for standard

Mark correct if this helps

Re: How to remove standard from the article template in newyork?

Krishna Penaka — Mon, 18 Nov 2019 03:15:07 GMT

Hi,

Deactivating knowledge article templates :

You cannot delete an article template because article templates have an associated child table. Deleting a template would also require deleting the child table. Due to the limitations on dropping tables, article templates and template columns are explicitly made non-deletable. Instead you can disable the Knowledge Article Templates feature by clearing the Active check box on the Article Template form.

Re: How to remove standard from the article template in newyork?

Igor1 — Wed, 18 Dec 2019 13:45:27 GMT

Standard isn't an option there. You could do this in the old view by editing the interceptor but can't in NY+

Re: How to remove standard from the article template in newyork?

JayGervais — Fri, 10 Jan 2020 18:26:38 GMT

Hi @Rahul Gupta, I'm not sure if you are still having issues with this but I was also having trouble with this and managed to find a working solution.

Within the ArticleTemplateUtil script include, you can add a method that overrides the getArticleTemplatesForKnowledgeBase method in the ArticleTemplateUtilSNC script.

Within the ArticleTemplateUtil script, the code is as follows:

var ArticleTemplateUtil = Class.create();
        ArticleTemplateUtil.prototype = Object.extendsObject(ArticleTemplateUtilSNC,{
			
			// script override to disable Standard KB template
			getArticleTemplatesForKnowledgeBase: function(kbId, addNames) {
				var gr = new GlideRecord('kb_template_m2m_knowledge_base');
				gr.addQuery('kb_knowledge_base',kbId);
				gr.query();

				var templates = {};
				if(!addNames)
					templates['kb_knowledge'] = true;
				
				if(!gr.hasNext()){
					var template = new GlideRecord('kb_article_template');
					template.addActiveQuery();
					template.query();
					while(template.next()){
						if(addNames)
							templates[template.child_table] = template.getDisplayValue('article_template');
						else
							templates[template.child_table] = true;
					}
					return templates;
				}
				else {
					while(gr.next()){
						if(gr.kb_article_template.active){
							if(addNames)
								templates[gr.kb_article_template.child_table] = gr.kb_article_template.getDisplayValue();
							else
								templates[gr.kb_article_template.child_table] = true;
						}
					}
				}
				return templates;
				},
			// --
			
        type: 'ArticleTemplateUtil'
        });

Hopefully this helps.

Regards,

Jay

Re: How to remove standard from the article template in newyork?

Isreal — Thu, 08 Jul 2021 15:43:27 GMT

Hi @JayGervais

I tried the code you suggested but i keep getting this error. I am not sure what i am doing wrong. Please help. Thanks.

var ArticleTemplateUtil = Class.create();
ArticleTemplateUtil2.prototype = Object.extendsObject(ArticleTemplateUtil2SNC,{
	
		// script override to disable Standard KB template
			getArticleTemplatesForKnowledgeBase: function(kbId, addNames) {
				var gr = new GlideRecord('kb_template_m2m_knowledge_base');
				gr.addQuery('kb_knowledge_base',kbId);
				gr.query();

				var templates = {};
				if(!addNames)
					templates['kb_knowledge'] = true;
				
				if(!gr.hasNext()){
					var template = new GlideRecord('kb_article_template');
					template.addActiveQuery();
					template.query();
					while(template.next()){
						if(addNames)
							templates[template.child_table] = template.getDisplayValue('article_template');
						else
							templates[template.child_table] = true;
					}
					return templates;
				}
				else {
					while(gr.next()){
						if(gr.kb_article_template.active){
							if(addNames)
								templates[gr.kb_article_template.child_table] = gr.kb_article_template.getDisplayValue();
							else
								templates[gr.kb_article_template.child_table] = true;
						}
					}
				}
				return templates;
				},
			// --
			
        type: 'ArticleTemplateUtil'
        });
	
// My original code starts here
getFieldsForTemplate: function(){
		var template = this.getParameter("sysparm_template");
		var fields = this.getFieldsDataForTemplate(template);
		var result = {
			fields: fields,
			template: template
		};
		return JSON.stringify(result);
	},

	getFieldsDataForTemplate: function(template){
		var fields = [];

		if(template == 'kb_knowledge'){
			fields.push( {
				field: '',
				type: 'HTML'
			});
			return fields;
		}

		var gr = new GlideRecord('kb_article_template_definition');
		gr.addQuery('article_template.child_table',template);
		gr.addActiveQuery();
		gr.orderBy('order');
		gr.query();

		while(gr.next()){
			var collapsible, collapsed, collapse_type = gr.getValue('collapsible');
			if(collapse_type == 'expanded'){
				collapsible = true;
				collapsed = false;
			} else if(collapse_type == 'collapsed') {
				collapsible = true;
				collapsed = true;
			} else {
				collapsible = false;
				collapsed = false;
			}
			fields.push( {
				field: gr.getDisplayValue('column_label'),
				type: gr.getDisplayValue('column_type'),
				column: gr.getValue('table_column'),
				collapsible: collapsible,
				collapsed: collapsed,
				heading_style: gr.getDisplayValue('heading_style'),
				field_style: gr.getDisplayValue('field_style'),
				preview_text: gr.getValue('u_preview_text'), //Added to see the Preview Text on the kb_knowledge_create_template_preview ui macro
			});
		}

		return fields;
	},
	
	type: 'ArticleTemplateUtil'
});

Re: How to remove standard from the article template in newyork?

JayGervais — Thu, 08 Jul 2021 17:41:13 GMT

Hey there,

What error are you getting and where did you add the code script?

Cheers,

Jay

Re: How to remove standard from the article template in newyork?

Juilee — Wed, 14 Jul 2021 12:41:47 GMT

Thanks @JayGervais !!

This helped !

Re: How to remove standard from the article template in newyork?

urmilla — Thu, 12 Aug 2021 13:40:28 GMT

Hi,

We had the same requirement, we could remove it from the ui for a particular knowledge base however how to achieve the same for the workspace view.

Thanks,

Re: How to remove standard from the article template in newyork?

mahi4889Snow — Wed, 08 Nov 2023 20:02:47 GMT

Any idea how to make this happen?

Re: How to remove standard from the article template in newyork?

singhalgita — Mon, 29 Jul 2024 20:26:16 GMT

Hello Urmilla,

I have the same requirement to remove Standard from particular knowledge base but above script does for all all. How did you manage? please advise.

Thanks,

Gita

Re: How to remove standard from the article template in newyork?

lsaulon — Fri, 08 May 2026 02:40:28 GMT

Hello, how to change order in the select article template?