question Re: Redirect URL through business rule in Developer forum

Redirect URL through business rule

Community Alums — Sun, 28 Jun 2020 08:58:11 GMT

Hi,

I need to redirect the URL to a different page through business rule.

I am using gs.setRedirect(url) by setting up the url.

Once the condition are true, it showing the form using the above parameter but it's redirecting to new url but opening the form in the bottom same page.

Please advise.

Re: Redirect URL through business rule

Gaurav Shirsat — Sun, 28 Jun 2020 09:17:19 GMT

Hi Amit

You Might find this Thread Helpful

https://community.servicenow.com/community?id=community_question&sys_id=b3fe02e5dbc0bf48d82ffb243996199c

https://community.servicenow.com/community?id=community_question&sys_id=9f804f98db6e7b40d58ea345ca9619ca

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

Re: Redirect URL through business rule

Priya Shid1 — Sun, 28 Jun 2020 09:37:09 GMT

Hi Amit,

Please check with your function it should be,

action.setRedirectURL("URL");

Please mark if it helps!!

Re: Redirect URL through business rule

Pooja Mallikarj — Sun, 28 Jun 2020 10:15:49 GMT

Hi Amit,

May I know how you are passing URL?

Are you passing directly as parameter or are you storing in any variable and then passing.

try with below.

gs.setRedirectURL("try to paste your url here directly ");

Thanks,

Pooja M

Re: Redirect URL through business rule

Community Alums — Sun, 28 Jun 2020 14:34:27 GMT

Hi Pooja,

I tried pasting the URL directly in the parameter, still the new page is displayed in the bottom of the current page.

Re: Redirect URL through business rule

Community Alums — Sun, 28 Jun 2020 14:35:32 GMT

Hi Priya,

I tried with action.setRedirectURL("URL"), but nothing happened with this parameter.

Re: Redirect URL through business rule

Ankur Bawiskar — Sun, 28 Jun 2020 14:40:33 GMT

Hi Amit,

you cannot use action in business rule; only allowed is gs object for redirection

you cannot open the page in new tab using gs.setRedirect(url)

To which page you need to take

sample below

gs.setRedirect('/incident.do?sys_id=-1'); // this will take to new incident record

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Re: Redirect URL through business rule

Community Alums — Sun, 28 Jun 2020 14:53:36 GMT

Hi Ankur,

Actually i am setting this parameter in display business rule which have other logic.

When all the validation passed, then i need to redirect the page to this specific record with sysid.

I tried with the above parameter but it's not redirecting to that page rather opening that specific records in the bottom of the current page.

Re: Redirect URL through business rule

Muralidharan BS — Sun, 28 Jun 2020 15:04:34 GMT

Hi Amit,

I read in some article action.setRedirectURL(url) is working to redirect, can you give a try,

Thanks

Murali

Re: Redirect URL through business rule

Ankur Bawiskar — Sun, 28 Jun 2020 15:06:20 GMT

Hi Amit,

So the redirection code is in display BR?

Can you give complete context of what you are trying to achieve?

Regards
Ankur

Re: Redirect URL through business rule

Community Alums — Sun, 28 Jun 2020 15:35:00 GMT

Yes, redirection code is written in display BR.

We are validating some mandatory rules by displaying error message in the form if their is any fields which is blank in the child table. If all the rules are passed, we are comparing the flag value and then performing a redirection to the parent table.

Parent form is getting displayed with above method but not as a new URL but in the bottom of the current page.

Re: Redirect URL through business rule

Community Alums — Wed, 01 Jul 2020 06:35:43 GMT

Thanks Everyone. We did it with help of writing onLoad client script and then used navigation parameter. From business rule we are passing a variable through g_scratchPad.

Re: Redirect URL through business rule

Deepika Mishra — Tue, 30 Mar 2021 07:32:46 GMT

Hi Amit,

I have a after BR but want to redirect it to a url in portal. Can you please help me with same ?

Re: Redirect URL through business rule

Jishnu Nair — Tue, 02 Nov 2021 06:12:44 GMT

Hi @Deepika Mishra ,

Were you able to solve this?

Thank You