question Re: Auto-expand Inbound mails on Incident activity in Developer forum

Auto-expand Inbound mails on Incident activity

domaners — Tue, 03 Jun 2014 09:27:57 GMT

Is it possible to allow Emails displayed on the Incident activity UI Formatter to be automatically expanded when an Incident is opened? As we give most of our caller updated via the email button, it would be useful for our analysts to be able to see all of the updates at a glance, rather than having to click the + sign on each item. If this could be switched on / off per user then even better! Thanks.

Re: Auto-expand Inbound mails on Incident activity

solutioningnow — Tue, 03 Jun 2014 11:17:58 GMT

Hi Adam,

Went through the system propeties available in the wiki, http://wiki.servicenow.com/index.php?title=Available_System_Properties

Unfortunately it seems like their is no OOB property for your requirement, will suggest you to have a quick look on the above link for your reference on that.

What i will suggest you to do is to write a OnLoad script on your incident table and play with some DOM (though not recommended by servicenow ACE tool ). But some or the other time it is defended if it is a Business requirement for you.

let me know if you require any DOM help. I can surely built a sample or the solution for you on that

Please mark answer as correct, if it was really helpful 🙂

Regards,

Solutioner

Enhance Knowledge NOW@ www.solutioningnow.com

http://www.solutioningnow.com/

Re: Auto-expand Inbound mails on Incident activity

Andre Moreira — Tue, 03 Jun 2014 11:56:39 GMT

Hi Adam Domanski,

With a little of jQuery Magic you can do it:

($$("img[onclick*='ActivityFilter.activityEmailToggle']")).each(function(item){item.click()});

Here the documentation:

Attribute Contains Selector [name*="value"] | jQuery API Documentation

[]'s

Andre Moreira

Re: Auto-expand Inbound mails on Incident activity

domaners — Wed, 04 Jun 2014 09:21:05 GMT

Cheers Andre, I'll give it a try. One question, how do I include the Jquery libraries into my instance? Is this done out of box?

I'm referring specifically to this line in the HTML header block:

Cheers, Adam

Re: Auto-expand Inbound mails on Incident activity

domaners — Wed, 04 Jun 2014 11:37:13 GMT

Andre, you're a genius. Turns out I didn't need to add the jQuery script call, it must already be defined somewhere in the code. Tested this out and it seems to work a treat.

Re: Auto-expand Inbound mails on Incident activity

Andre Moreira — Wed, 04 Jun 2014 12:22:07 GMT

Hi Adam Domanski,

The ServiceNow already has a jQuery file, that is autoloaded and you can call using jQuery too.

To further information you can check it out Extensions to Jelly Syntax - ServiceNow Enterprise Wiki

[]'s

Andre Moreira

Re: Auto-expand Inbound mails on Incident activity

ewanh — Thu, 12 Nov 2015 07:24:17 GMT

Sorry Novice question: Where does one enter this script?

Re: Auto-expand Inbound mails on Incident activity

Andre Moreira — Fri, 13 Nov 2015 11:32:15 GMT

ewanh,

You can enter this Script using the onLoad() Scripts.

[]'s

Andre Moreira

Re: Auto-expand Inbound mails on Incident activity

ewanh — Fri, 20 Nov 2015 23:13:35 GMT

So....not working for me...

Table = Incident

Type = onLoad

Script =

function onLoad() {

//Jelly jquery script to expand HTML emails by default when opening an incident

($$("img[onclick*='ActivityFilter.activityEmailToggle']")).each(function(item){item.click();});

}

Re: Auto-expand Inbound mails on Incident activity

Andre Moreira — Wed, 25 Nov 2015 15:47:34 GMT

What is the Release of you ServiceNow instance?

Re: Auto-expand Inbound mails on Incident activity

ewanh — Mon, 21 Dec 2015 17:21:45 GMT

Sorry Andre. Was away. Fuji Patch 9. Just tested again and it isn't working for me.

Re: Auto-expand Inbound mails on Incident activity

Andre Moreira — Tue, 05 Jan 2016 11:03:03 GMT

Hi Ewan, Morning!

Firstly, Happy New Year! 🙂

Next the ServiceNow Fuji Release has some new HTML structure, because of this that script not works... So you need to use the follow script:

($$("a[onclick*='ActivityFilter.displayActivity']")).each(function(item){item.click();});

Already tested on glide-fuji-12-23-2014__patch10-10-21-2015.

[]'s

Andre Moreira

Re: Auto-expand Inbound mails on Incident activity

ewanh — Tue, 05 Jan 2016 23:27:31 GMT

Thanks Andre!

Your code above closes all activity log items when an incident is loaded in FUJI 9. I was able to get the functionality I needed with a variation of your two examples:

($$("a[onclick*='ActivityFilter.activityEmailToggle']")).each(function(item){item.click();});

Now if only this could be a user preference.

Re: Auto-expand Inbound mails on Incident activity

seanlafontaine — Tue, 20 Sep 2016 15:40:37 GMT

Hi,
Adam Domanski,

Is there a different code for Helsinki? I have tried looking at the DOM and adding to the script that worked for Fugi and Geneva but nothing is working. Here are the codes that I have tried based on the DOM.

Tried all these scripts:
/*function onLoad() {
($$("a[onclick*='ActivityFilter.activityEmailToggle']")).each(function(item){item.click();});
}*/

/*function onLoad() {
($$("a[onclick*='ActivityFilter.activityEmailToggle.toggleEmailframe(entry.email, $event)']")).each(function(item){item.click();});
}*/

/*function onLoad() {
($$("a[onclick*='ActivityFilter.toggleEmailframe(entry.email, $event)']")).each(function(item){item.click();});
}*/

/*function onLoad() {
($$("a[onclick*='ActivityFilter.toggleEmailframe']")).each(function(item){item.click();});
}*/

/*function onLoad() {
($$("img[onclick*='ActivityFilter.activityEmailToggle']")).each(function(item){item.click();});
}*/

/*function onLoad() {
($$("img[onclick*='ActivityFilter.activityEmailToggle.toggleEmailframe(entry.email, $event)']")).each(function(item){item.click();});
}*/

/*function onLoad() {
($$("img[onclick*='ActivityFilter.toggleEmailframe(entry.email, $event)']")).each(function(item){item.click();});
}*/

function onLoad() {
($$("img[onclick*='ActivityFilter.toggleEmailframe']")).each(function(item){item.click();});
}

All failed.

Re: Auto-expand Inbound mails on Incident activity

Gerry Crumbley — Fri, 24 Jul 2020 17:32:34 GMT

This did not work for me in Orlando:

($$("a[onclick*='ActivityFilter.activityEmailToggle']")).each(function(item){item.click();});

Re: Auto-expand Inbound mails on Incident activity

Samir Zaveri1 — Mon, 21 Sep 2020 04:37:38 GMT

can we do the same thing in the current version? doable in New York, Orlando, Paris?

Re: Auto-expand Inbound mails on Incident activity

Samir Zaveri1 — Mon, 21 Sep 2020 04:54:50 GMT

This is not working on the current release.

Re: Auto-expand Inbound mails on Incident activity

S M — Fri, 08 Oct 2021 18:46:06 GMT

Hello Andre,

I have tried all of your suggestions on this post and I can not make it work on my instance. do you have any suggestions on how it can work on outbound email within the modern version of ServiceNow like Q?

Thank you in advance,
Dylen

Re: Auto-expand Inbound mails on Incident activity

manasa ks — Mon, 23 Jan 2023 10:29:26 GMT

Currently in Tokyo version and requirement is to keep expanded all post in agent workspace all the time unable to write a jquery code for the same in client script . kindly assist .

Thanks

Manasa